Search found 165 matches

by cindynotbrady
Thu Dec 17, 2020 6:55 pm
Forum: HelpXplain Infographics Tool
Topic: Publishing HelpXplain for user without HelpXplain
Replies: 1
Views: 632

Publishing HelpXplain for user without HelpXplain

I have created a few HelpXplain videos into my help. However, I work on a team and my team member does not have HelpXplain. So I basically do the tutorials, while she builds the help. However, she is having trouble publishing the help now that I've inserted some HelpXplain videos. (I just inserted t...
by cindynotbrady
Mon Mar 09, 2020 10:43 pm
Forum: Help & Manual 7 Forum
Topic: Javascript Error with Built CHM
Replies: 2
Views: 615

Re: Javascript Error with Built CHM

Just for future reference, I usually get this error when it's a faulty toggle. Or there is a keyword in a toggle that has a pound sign (hashtag). (Does "pound sign" show my age.) :D
by cindynotbrady
Thu Mar 05, 2020 8:23 pm
Forum: Help & Manual 7 Forum
Topic: Javascript Error with Built CHM
Replies: 2
Views: 615

Re: Javascript Error with Built CHM

Nevermind. It looks like we had a faulty bitmap image or our links were corrupted. We fixed those and the error went away.
by cindynotbrady
Thu Mar 05, 2020 8:15 pm
Forum: Help & Manual 7 Forum
Topic: Javascript Error with Built CHM
Replies: 2
Views: 615

Javascript Error with Built CHM

For one of our files, we keep getting a weird Script Error (see below). We've tried publishing the CHM with a newer, better skin. We've tried publishing with no skin, and we still get the error. Have you seen this? We've been combing through the topics, and we can't see why this is happening. Here i...
by cindynotbrady
Wed Mar 04, 2020 8:11 pm
Forum: Premium Pack and PP Toolbox
Topic: Magazine Skin in PP4 is glitchy
Replies: 1
Views: 568

Magazine Skin in PP4 is glitchy

We've tried building our site using the new Magazine style in Premium Pack 4. But so far, not loving the results. The Magazine Chapter overlay seems to stay open. When we link from our program to other topics (using F1 or even just direct links), the Magazine overlay is still over the top of it. I d...
by cindynotbrady
Tue Mar 03, 2020 5:11 pm
Forum: Help+Manual 8 Forum
Topic: CHMs not showing images/styles
Replies: 4
Views: 592

Re: CHMs not showing images/styles

One other thing is that I must run the exe from that C drive by double-clicking the exe file. We use this AppLauncher tool to download new versions to our C drive, and the AppLauncher allows you to open the program from it. But I found poor results doing it that way, and instead, just double-clicked...
by cindynotbrady
Tue Mar 03, 2020 5:08 pm
Forum: Help+Manual 8 Forum
Topic: CHMs not showing images/styles
Replies: 4
Views: 592

Re: CHMs not showing images/styles

We figured out a work around until our programmer includes these new help files in the install. This is just for our testing purposes. I'm writing about it here in case anyone else has this problem. Problem #1: Our exe file resides next to our Help folder. I found that when I pasted the chm in the s...
by cindynotbrady
Mon Mar 02, 2020 10:45 pm
Forum: Help+Manual 8 Forum
Topic: CHMs not showing images/styles
Replies: 4
Views: 592

Re: CHMs not showing images/styles

You are incredible! I am in discussion with our installation developer to make sure it's included with the install. Let's cross our fingers that this works. I'll try to remember and check back in to see if it works out.
by cindynotbrady
Wed Feb 26, 2020 12:24 am
Forum: Help+Manual 8 Forum
Topic: CHMs not showing images/styles
Replies: 4
Views: 592

CHMs not showing images/styles

We have an issue on one user's computer where the CHM isn't showing the screen shots and the styling is gone. I've heard this issue will be fixed if the CHM files are part of the install and registered properly, but we are concerned that other users might have this same issue. Is it true that they'l...
by cindynotbrady
Wed Feb 19, 2020 12:10 am
Forum: Help+Manual 8 Forum
Topic: Can tie F1 Key to Webhelp?
Replies: 7
Views: 755

Re: Can tie F1 Key to Webhelp?

You are a blessing to us all! :D Thanks so much for these great tips!
by cindynotbrady
Mon Feb 17, 2020 1:35 pm
Forum: Help+Manual 8 Forum
Topic: Can tie F1 Key to Webhelp?
Replies: 7
Views: 755

Re: Can tie F1 Key to Webhelp?

Great! So does that mean I can also use HelpXplain tutorials in CHM?
by cindynotbrady
Sat Feb 15, 2020 2:02 pm
Forum: Help+Manual 8 Forum
Topic: Can tie F1 Key to Webhelp?
Replies: 7
Views: 755

Re: Can tie F1 Key to Webhelp?

Thanks, Tim! Does eWriter have HTML5 capabilities? I'd really like to implement a few of HelpXplain tutorials, and if I want the full functionality, it looks like I need to publish using the Publish to HTML Slideshow. I'd prefer not to go the gif route...unless you know better or could help me under...
by cindynotbrady
Fri Feb 14, 2020 5:42 pm
Forum: Help+Manual 8 Forum
Topic: Can tie F1 Key to Webhelp?
Replies: 7
Views: 755

Can tie F1 Key to Webhelp?

In the past, we have always used CHM files with our downloaded exe applications. When users press the F1 key on their keyboard, help pops up in the form of a CHM. I noticed even with the latest version of Help+Manual that H+M does the same. However, we would like to transition to using Webhelp, and ...
by cindynotbrady
Sat Jan 19, 2019 5:54 pm
Forum: Help & Manual 7 Forum
Topic: Link to Excel file from CHM on Internal Website
Replies: 2
Views: 659

Re: Link to Excel file from CHM on Internal Website

Ha, ha, ha! So true! Sharepoint...I get you. Thanks so much!
by cindynotbrady
Tue Jan 15, 2019 8:40 pm
Forum: Help & Manual 7 Forum
Topic: Link to Excel file from CHM on Internal Website
Replies: 2
Views: 659

Link to Excel file from CHM on Internal Website

I have a weird problem. We have some Excel files on a Sharepoint site. I have used an Internet link to link to those Excel files in my help project. Then I compile my help to CHM. To me, it works great. But some of our Windows 10 users click the link to the Excel files and get nothing. No message, j...