Twitter share button always shows

[Ola Timpson]

Hello

We use a slightly customised version of the WebHelp_SlateBlue premium pack skin. When I view our online help in either Firefox or IE11, the Tweet button permanently displays. It looks fine in Chrome. Although I have made some modifications to the skin I have not changed the social sharing section (to my knowledge).

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Please could you advise if this is likely to be a settings issue?

Kind regards,
Ola
http://support.covalentcpm.com/browserhelp/index.html

[Tim Green]

Hi Ola,

This appears to be only happening on Internet Explorer. It looks as though you have damaged something in the skin while customizing it. The first thing to do is to upload a test version to another folder on your site using an unedited version of the skin. (Remember to set the correct URL in the configuration variables so that the Share button is activated.) If you find that it works, then you know that it is a result of your changes.

However, the copy of the skin you are using is also out of date. You are currently on 2.50 and it would be a good idea to update to 2.51. I recommend that you do that and update a copy of the new version of the skin with your changes. If you continue to have problems mail me a small demo project and your skin at support AT ec-software.com (replace the AT with @) and we will check it for you.

[Tim Green]

Hi Ola,

Update: I've just investigated this and it appears to be a new problem in Internet Explorer with the twitter component in the sharing popup. This will be fixed as soon as possible, we're getting onto it right away.

[Ola Timpson]

Thanks Tim.

I hadn't realised there was a new version of the skin until I logged onto the forum yesterday, so I've added that to my to-do list

[Tim Green]

Hi Ola,

I hadn't realised there was a new version of the skin until I logged onto the forum yesterday, so I've added that to my to-do list

As soon as you have it installed let me know at support AT ec-software.com (replace the AT with @) and I will send you an advance fix for the Twitter button bug. It's an easy fix, because it's exactly the same problem we encountered earlier with the Google+ button: Twitter has changed the way their iFrame for the button is rendered, and the normal method for keeping it out of view until the user clicks on the Share button has stopped working. We just need to apply the same fix that is already in place for the Google+ button.

[Paul Elbertse]

Tim,

I am having this problem in Mozilla Firefox (Twitter buttom always visible).
In IE the twitter button is not showing at all (not that I need it, but it is maybe the same issue).

Just thought I let you know.

Regards,
Paul

[Tim Green]

Hi Paul,

If you mail me the skin you are using at support AT ec-software.com (replace the AT with @) I can make the modification needed to fix it so that you can test it.