Access violation error - Urgent

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Lina Castro
Posts: 18
Joined: Tue Jun 30, 2015 8:04 am

Access violation error - Urgent

Unread post by Lina Castro »

Good afternoon,

I am using help and manual version 6.5.5 build 3020 and Windons 7 Enterprise Service Pack 1.
I tried generate a PDF file and the system send the following error message.
Access violation at address in module 'HELPMAN.EXE' Read of address



Any idea?
Regards,
Lina
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Tim Green
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Location: Bruehl, Germany
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Re: Access violation error - Urgent

Unread post by Tim Green »

Hi Lina,

You don't need to post the entire debug log here on the forum. That is only helpful when you send it directly to our developers at support AT ec-software.com (replace the AT with @).

Do this:
  1. Restart Windows
  2. Get the current installer and update to the current version of Help & Manual 6 here:
    http://www.helpandmanual.com/downloads.html#oldver
Regards,
Tim (EC Software Documentation & User Support)

Private support:
Please do not email or PM me with private support requests -- post to the forum directly.
Lina Castro
Posts: 18
Joined: Tue Jun 30, 2015 8:04 am

Re: Access violation error - Urgent

Unread post by Lina Castro »

Hi Tim,

Didn´t work!
Nevertheless the error message changed to this:
Unhandled exception at 0x77d8ba62 in HELPMAN.EXE: 0xC0000005: Access violation writing location 0x00090fcc.
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Tim Green
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Posts: 23154
Joined: Mon Jun 24, 2002 9:11 am
Location: Bruehl, Germany
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Re: Access violation error - Urgent

Unread post by Tim Green »

Hi Lina,

Please try to publish a different project to PDF. If that works OK then there is some problem in your project. Then please mail the project to support AT ec-software.com (replace the AT with @) and we will check it for you. Please also include the .mnl PDF template file that you are using to create the PDF.
Regards,
Tim (EC Software Documentation & User Support)

Private support:
Please do not email or PM me with private support requests -- post to the forum directly.
Lina Castro
Posts: 18
Joined: Tue Jun 30, 2015 8:04 am

Re: Access violation error - Urgent

Unread post by Lina Castro »

Hi Tim,
Sorry for just now be sending news. You were right, it was project problem. Finally, I found it and now I don´t have any problems.
Thanks,
Lina
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