Maintenance Extensions

HelpXplain is the exciting new animated infographics and screencast tool that integrates with Help+Manual.

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Olivier Beltrami
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Location: Nantes, France
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Maintenance Extensions

Unread post by Olivier Beltrami » Tue Jan 26, 2021 7:37 am

Hi,

I just purchased an extension to my HelpXplain license.
But after installing in on my laptop, it refused to activate on my desktop.
The reason was that the code had already been used.
I though we were allowed to install on one's desktop and laptop ?
Very best regards,

Olivier
Olivier Beltrami
https://www.qppstudio.net
Worldwide Public Holidays and Calendar Data

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Tim Green
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Re: Maintenance Extensions

Unread post by Tim Green » Tue Jan 26, 2021 9:01 am

Hi Olivier,

This should definitely work. Please contact support AT ec-software.com (replace the AT with @) with the license key and we'll check it for you right away. :)
Regards,
Tim (EC Software Documentation & User Support)

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Olivier Beltrami
Posts: 346
Joined: Mon Jul 15, 2002 3:30 pm
Location: Nantes, France
Contact:

Re: Maintenance Extensions

Unread post by Olivier Beltrami » Tue Jan 26, 2021 10:43 am

I have sent the info.
Olivier Beltrami
https://www.qppstudio.net
Worldwide Public Holidays and Calendar Data

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Tim Green
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Re: Maintenance Extensions

Unread post by Tim Green » Tue Jan 26, 2021 12:12 pm

Update: The maintenance extension is applied to the license key on the server so it only needs to be applied once. It is then valid for all installations with that key. If it isn't being shown in the About screen it just hasn't refreshed yet. Try using the check for updates feature and/or restarting. Also always make sure you're using the latest version. 8)
Regards,
Tim (EC Software Documentation & User Support)

Private support:
Please do not email or PM me with private support requests -- post to the forum directly.

User avatar
Olivier Beltrami
Posts: 346
Joined: Mon Jul 15, 2002 3:30 pm
Location: Nantes, France
Contact:

Re: Maintenance Extensions

Unread post by Olivier Beltrami » Tue Jan 26, 2021 1:29 pm

Hi Tim,

Thank you for everything.
The warning near the download link made it look like one needed to renew the license before updating.
All good, now.
Very best regards,

Olivier
Olivier Beltrami
https://www.qppstudio.net
Worldwide Public Holidays and Calendar Data

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