Hi,
I have H&M 8 installed on my desktop PC and on my laptop using the same license key (supposedly legal ).I just extended maintenance and entered the key on the desktop PC. All is fine.
I was kinda expecting that on the laptop the maintenance would also show up as extended. As this wasn't the case I reentered the maintenance key and get the message that the key is already used (not completely wrong, but ...)
What is the correct procedure?
Thx,
/Gerold
Extend Maintenance
Moderators: Alexander Halser, Tim Green
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Re: Extend Maintenance
Nevermind. There is the same (and answered) question in
viewtopic.php?f=38&t=16872
but I wonder how long this server update can take. It is now over 4 hours...
br,
/Gerold
viewtopic.php?f=38&t=16872
but I wonder how long this server update can take. It is now over 4 hours...
br,
/Gerold
- Tim Green
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Re: Extend Maintenance
Hi Gerold,
We'll look into this. However, try doing the check for updates function in the Help menu. That should refresh the license server connection.
We'll look into this. However, try doing the check for updates function in the Help menu. That should refresh the license server connection.
Regards,
Tim (EC Software Documentation & User Support)
Private support:
Please do not email or PM me with private support requests -- post to the forum directly.
Tim (EC Software Documentation & User Support)
Private support:
Please do not email or PM me with private support requests -- post to the forum directly.
- Tim Green
- Site Admin
- Posts: 23189
- Joined: Mon Jun 24, 2002 9:11 am
- Location: Bruehl, Germany
- Contact:
Re: Extend Maintenance
Hi Gerold,
Update: This is actually normal. Regular licenses don't communicate constantly with the license server so it may take a couple of days until the extension becomes visible in your second installation. There's a grace period of up to 30 days after the expiry of maintenance, so you won't suffer any adverse effects.
Update: This is actually normal. Regular licenses don't communicate constantly with the license server so it may take a couple of days until the extension becomes visible in your second installation. There's a grace period of up to 30 days after the expiry of maintenance, so you won't suffer any adverse effects.
Regards,
Tim (EC Software Documentation & User Support)
Private support:
Please do not email or PM me with private support requests -- post to the forum directly.
Tim (EC Software Documentation & User Support)
Private support:
Please do not email or PM me with private support requests -- post to the forum directly.