Tim Green wrote:you just need to know how the icons in Browser Help work. Basically, they emulate the HTML Help viewer as closely as possible
Hi Tim,
I know that's the intention, but is it actually a sound idea?
If users find themselves in their web browser, they are more likely to expect what they see to work like a web page -- where double-clicking is almost unknown, and the expectation is to single-click on a named link, not a tiny node icon. If the link did
nothing when single-clicked, users might try double-clicking it. But seeing it highlight when clicked, the assumption is that that is all it does.
Also, in my case I have set my computers for single-clicking on everything. This behaviour of the CHM Help and H&M's Browser Help is just about the only place left where I have to remember to double-click. I can't be the only one who does this -- I believe double-clicking is regarded as the main cause of RSI.
I agree that many users will never find this functionality. Frequently I have to explain to my users the most elementary things -- only today I had a user who hadn't realised he could search a web page with Find On This Page (Ctrl-F).
Also I fail to see the logic -- once the chapter link is highlighted and the parent topic showing, users are obviously going to want the child topics. Why make them double-click again to see them? And if the parent is a "chapter without text", single-clicking it serves no purpose at all.
Even Microsoft seem to have realised that double-clicking is daft -- try the Help for IE. There are no + nodes -- the chapters expand on a single click.
Martin.