Search found 9 matches

by kathleen_laughlin
Fri May 21, 2021 1:42 pm
Forum: Help+Manual 8 Forum
Topic: Intermittent build failures
Replies: 5
Views: 336

Re: Intermittent build failures

Hi Alexander,

To generate a good CHM, I need to remove content from the file. It doesn't seem to matter what that content is.

Thanks,
Kathleen
by kathleen_laughlin
Thu May 20, 2021 8:28 pm
Forum: Help+Manual 8 Forum
Topic: Intermittent build failures
Replies: 5
Views: 336

Re: Intermittent build failures

Hi Tim, Thought you'd like to know what we've figured out and how we got there: 1. Can reproduce this manually at command line without changing any options, just rerunning. 2. Can reproduce on two computers 3. The source is not changing, the project is static. 4. Being compiled locally 5. Can fail w...
by kathleen_laughlin
Wed May 19, 2021 9:36 pm
Forum: Help+Manual 8 Forum
Topic: Intermittent build failures
Replies: 5
Views: 336

Intermittent build failures

We are having intermittent issues when publishing Help files on builds. On one build it works, on the next we can't open the Help file from the application. When it fails, the CHM files are doubled in size. We did reboot the build machine around the time we noticed the error. Please see attachments.
by kathleen_laughlin
Wed May 19, 2021 6:51 pm
Forum: Premium Pack and PP Toolbox
Topic: Premium Pack activation
Replies: 1
Views: 125

Premium Pack activation

We have purchased premium pack, but when I select a skin, the PP skins are watermarked "Demo". How do I activate the add on?
by kathleen_laughlin
Mon May 10, 2021 6:59 pm
Forum: Premium Pack and PP Toolbox
Topic: field-level popups
Replies: 1
Views: 217

field-level popups

Hi,

We are hoping to expand our Help files to our Web application. I am a little confused about how popups are handled on the WebHelp build. Can a user activate a popup from our web-based application, or are popups accessible only from the WebHelp file?

Thanks,
Kathleen
by kathleen_laughlin
Wed Mar 17, 2021 4:03 pm
Forum: Help+Manual 8 Forum
Topic: Text scrambling on server build process
Replies: 1
Views: 512

Text scrambling on server build process

Hi, We have a build process that is done through command line processing, with no opening of the actual program interface. On a recent build, our Help file had text scrambling applied to a trial version output. It was not a trial version. We are wondering if this may happen if the application is not...
by kathleen_laughlin
Mon Dec 07, 2020 8:57 pm
Forum: Forum Issues
Topic: Bullet color will not change
Replies: 3
Views: 2366

Re: Bullet color will not change

Never mine, there was something squirrely in the text I copied to H&M. Sorry for the bother.
by kathleen_laughlin
Thu Nov 19, 2020 8:32 pm
Forum: Forum Issues
Topic: Bullet color will not change
Replies: 3
Views: 2366

Bullet color will not change

Hi Tim, I recently updated to 8.2.1 Build 5670 Professional Edition. I cannot get the bulleted lists to cooperate with the color change. I am using the same styles I have always used, but when I add a space at the end of the first line, select the space, and choose a color, the bullet remains black ...
by kathleen_laughlin
Wed Jul 10, 2019 7:34 pm
Forum: Help & Manual 7 Forum
Topic: Snippets fail to load when added inside a table cell
Replies: 1
Views: 659

Snippets fail to load when added inside a table cell

I use a lot of snippets. In earlier versions of H&M, I successfully linked snippets inside and outside of table cells. In the last two versions of H&M, however, the link does not work. I get only a truncated version of the snippet, as shown in the attached image. Am I doing something wrong here? Tha...