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Re: CHM issue

Yes, the topics are in the child CHM and are called directly. This worked up until recently -- with the same files on the same machines -- seems to be some of the last OS updates which are interfering. The master TOC always opened just fine. Unfortunately, there are a lot of things that can interfe...
by Tim Green
Thu Oct 18, 2018 6:46 pm
 
Forum: Help & Manual 7 Forum
Topic: CHM issue
Replies: 3
Views: 17

Re: WebHelp Table Cell Padding

I am seeing similar behavior, but only when I customize the Default style and then apply it to a table. It would be helpful if you could create a small demo project with just one or two topics illustrating this. Please then mail it to support AT ec-software.com (replace the AT with @) so that we ca...
by Tim Green
Thu Oct 18, 2018 6:41 pm
 
Forum: Help & Manual 7 Forum
Topic: WebHelp Table Cell Padding
Replies: 5
Views: 132

Re: Include options displayed in two columns in Edit task ac

Hi Ed, Please take a screenshot of this behavior and mail it to support AT ec-software.com (replace the AT with @) so that I can show the developers exactly what you are seeing and where. Include the following: ⋅ Windows version ⋅ Monitor resolution (available in the Display sect...
by Tim Green
Thu Oct 18, 2018 6:39 pm
 
Forum: Help & Manual 7 Forum
Topic: Include options displayed in two columns in Edit task action
Replies: 4
Views: 319

Re: CHM issue

Hi John, We haven't had any other reports of this. Is the page in the main CHM or one of the CHMs merged into the main/master CHM? If you are calling a topic in the child CHM the call must be made directly to the child. Microsoft's CHM system doesn't route calls to the child through the master. To f...
by Tim Green
Thu Oct 18, 2018 2:56 pm
 
Forum: Help & Manual 7 Forum
Topic: CHM issue
Replies: 3
Views: 17

Re: Wrong topics included when publishing

Hi John-Robert, I was assuming that I was in the general case and I didn't have to play with the build values there, but I may have been wrong because the publish operation that I perform now is outputting only 15 files out of 1500. I will thus ensure that every topic among these has a proper build ...
by Tim Green
Wed Oct 17, 2018 4:22 pm
 
Forum: Help & Manual 7 Forum
Topic: Wrong topics included when publishing
Replies: 10
Views: 95

Re: Bullets not visible in PDF

Hi Steffen,

Tim Green wrote:Will that ExportTestProject.hmxz do or am I missing something?

That's fine. As long as the problem is reproducible that's all we need. 8)
by Tim Green
Wed Oct 17, 2018 4:08 pm
 
Forum: Help & Manual 7 Forum
Topic: Bullets not visible in PDF
Replies: 7
Views: 253

Re: Using _ (underline) as bullet

Hi Steffen, 1. Automatically changing all the lists at once? With styles? Unfortunately, this is one of the few remaining major limitations of the Help+Manual editor. List formats are not styles, and they are separate from the style system. They are actually just formatting templates, that are appli...
by Tim Green
Wed Oct 17, 2018 12:55 pm
 
Forum: Help & Manual 7 Forum
Topic: Using _ (underline) as bullet
Replies: 4
Views: 54

Re: Merging two projects

Hi Rob, The Toolbox appears to 'process' the file - (I see the green progress bar compete it's path), and then the Toolbox closes. That sounds like a silent crash, which would be very unusual. You should be getting a confirmation dialog that shows you how many prefixes have been added or deleted, an...
by Tim Green
Wed Oct 17, 2018 12:23 pm
 
Forum: Help & Manual 7 Forum
Topic: Merging two projects
Replies: 5
Views: 82

Re: Wrong topics included when publishing

Hi John-Robert, Thanks for the project. What is happening is what I described: The topic in question (and some other topics) is only excluded in the TOC, so only its TOC entry is excluded. If you navigate down to Project Files > Topic Files and look at the include options of the topic file you will ...
by Tim Green
Wed Oct 17, 2018 10:48 am
 
Forum: Help & Manual 7 Forum
Topic: Wrong topics included when publishing
Replies: 10
Views: 95

Re: Bullets not visible in PDF

Hi Steffen, Please try the following things, in this order: ⋅ First, in the Font Embedding section, activate the check box options down at the bottom for embedding TrueType font collections as Type3 and for embedding symbol fonts as glyphs. ⋅ If that doesn't help, try changing th...
by Tim Green
Wed Oct 17, 2018 8:09 am
 
Forum: Help & Manual 7 Forum
Topic: Bullets not visible in PDF
Replies: 7
Views: 253

Re: Wrong topics included when publishing

Hi John-Robert, I would like to edit those properties directly from H&M, but the interface only allows me to change the build value for topics, i.e. file-mod entries, not for the file entries, as it is shown in the screenshot below: This is absolutely possible. The problem there is just that you...
by Tim Green
Wed Oct 17, 2018 8:02 am
 
Forum: Help & Manual 7 Forum
Topic: Wrong topics included when publishing
Replies: 10
Views: 95

Re: Wrong topics included when publishing

Hi John-Robert, Please don't start manipulating the source code like that, unless you have actually been writing your own topics and projects as source code directly using the XML schema guide. You can easily create conditions that the program isn't expecting, which can lead to all kinds of strange ...
by Tim Green
Tue Oct 16, 2018 3:58 pm
 
Forum: Help & Manual 7 Forum
Topic: Wrong topics included when publishing
Replies: 10
Views: 95

Re: Popup fading in issue

Hi Vincent, Update: It does seem to be a Windows 10 update issue. We have now been able to reproduce this as well on some machines, but we may have a fix. Please try this build of the soon-to-be-released 7.4: https://www.helpandmanual.com/download/help-and-manual-setup-v740.exe Make sure that you ha...
by Tim Green
Tue Oct 16, 2018 11:02 am
 
Forum: Help & Manual 7 Forum
Topic: Popup fading in issue
Replies: 6
Views: 66

Re: Popup fading in issue

Hi Vincent, That's annoying. If this is happening after the Windows 10 update it looks as though it's something that is only affecting some specific configurations, because all of our machines are working fine. We would absolutely be on it if it was turning up for us, either on our own machines or i...
by Tim Green
Tue Oct 16, 2018 8:08 am
 
Forum: Help & Manual 7 Forum
Topic: Popup fading in issue
Replies: 6
Views: 66

Re: snippets NOT appearing in pdf output

Hi Simon,

Yes, as so often, the Devil is in the details. Don't feel bad about it. These things happen to all of us all the time. 8)
by Tim Green
Tue Oct 16, 2018 8:02 am
 
Forum: Help & Manual 7 Forum
Topic: snippets NOT appearing in pdf output
Replies: 4
Views: 55
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