Help & Manual Forums

Hi Bruce, The "IHDR" header entries in the PNG are of course written by SnipSVG, otherwise the PNG file would become a junk of dead data. Additional header information is generally stripped. These are so called EXIF headers, often present in JPEG files, but sometimes in PNG as well. They c...

We do have a Madcap Flare converter.
It is still in an experimental state, that's why we haven't officially released it. We plan to make it a two-way converter.
Please contact support (at) ec-software.com if you would like to try it.

Hi Sasa, The issue that Tim talks about is when the CHM viewer comes up with a title bar that says "HTML Help" (instead of displaying the -localized- title of the help file). This is indeed an ancient bug in the Microsoft help viewer. Whenever the language specified in the CHM file differs...

No. You may only have ONE project per repository Michals suggestion is possible, but only if you use "custom version control". Or, alternatively, outside of Help+Manual (this always works). To make Help+Manual display the version control actions, it must understand that a particular proje...

I suggest you try SnipSVG 1.5.0

Which version of SnipSVG is that?
And is this Windows or macOS? For Windows, the values don't really make sense.

Update: just tried with my office desk with two large monitors, the re-positioning works flawlessly for me in any situation. Please post your config settings here. Perform the following steps: 1) Start SnipSVG and arrange it like you do on your office desk, close it 2) Locate the config file "...

SnipSVG does test for position visibility when it restores the last position. I wonder what your monitor coordinates are. Is the top/left corner of the left office monitor indeed 0/0 or is it -1920/0? In other words: is the 0/0 corner on the left or the right monitor?

How do you imagine the shapes? In HelpXplain you can create shapes from text and from SVG paths by manually entering the path data. We use this function regularly, because those manually created shapes are fully compatible with SnipSVG and one can transfer them with copy and paste. But I wonder if a...

Thanks for the feedback! (I am still looking for more) Flow of task in a workflow, think of capturing, indexing and filing a document, an accounts payable workflow or an account opening workflow Can you give us an example of how this would look like? If you need multiple slides for this, HelpXplain ...

I am replying to this thread, which did not gather much attention: https://helpman.it-authoring.com/viewtopic.php?t=17709 Question: Is " animated SVG files " an issue for anyone or is this a total niche topic? Would you like to be able to create animated SVGs yourself? Now, before you say ...

Hi Gerold, I have experimented with Lottie already. It's promising but IMO yet not ready for the average Joe. The Lottie format is interesting in combination with SnipSVG and with HelpXplain, also with Help+Manual. But we need to find a better solution on how to include Lottie files. The external JS...

In my H&M, numeric input is only possible up to 2 digits, not 3.

The color dialog in the manual designer? That takes decimal numbers from 0 to 255. Red, green and blue are byte values, hence the range from 0 to 255.

The color dialog in the Print Manual Designer is a standard Windows color dialog. This dialog wants RGB values as decimals, but does not accept a 6-digit hex number. All you need to do is to enter the decimal values 10, 88 and 127 into the corresponding fields of the color dialog.

The hex field is read-only. As for the text glitch: this is the same error as before. In version 1.5 this is fixed already. Did you create this object with an older version? Or was the object copied from an file created with an older version? Or was the object copied from the favorites gallery? It m...