Gathering Web help Usage Statistics

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Suzette Seveny
Posts: 90
Joined: Tue Apr 12, 2005 2:44 pm
Location: Ontario Canada

Gathering Web help Usage Statistics

Unread post by Suzette Seveny »

Is there a way for H&M to provide usage statics on web help projects? For example, can we see how many times different topics were selected or what search terms were entered?

Suzette Leeming
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Tim Green
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Re: Gathering Web help Usage Statistics

Unread post by Tim Green »

Hi Suzette,

You just need to install Google Analytics, that will give you more information than you could ever want. Support for GA in WebHelp is integrated in Help & Manual. See these two topics in the help:

General information:
Publishing > Configuring Your Output > WebHelp > Profiling WebHelp with Google Analytics

Setup instructions:
Reference > Project Configuration Settings > Publishing Options > WebHelp > Google Analytics
Regards,
Tim (EC Software Documentation & User Support)

Private support:
Please do not email or PM me with private support requests -- post to the forum directly.
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