I'm sure this will be fixed in future versions of Help and Manual, but the Google Analytics help has changed slightly (References > Project Configuration Settings > Publishing Options > WebHelp). I am recording this for others who might have struggled finding this.
After doing the first things mentioned in this H&M topic (sign up or log on to your Google Analytics account), click the Admin link near the top. GA returns three sections: Account | Property | View (see below)
Click View Settings.
Scroll to Site Search Settings.
Turn Site Search Tracking to ON.
In the Query parameter field, type "q,zoom_query".
Click <Save>. (See below.)
Google Analytics and Site Search
Moderator: Tim Green
- cindynotbrady
- Posts: 157
- Joined: Wed Mar 01, 2006 3:49 pm
- Location: Provo, Utah
Google Analytics and Site Search
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- Alexander Halser
- EC-Software Support
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Re: Google Analytics and Site Search
Hi Cindy,
Thank you for the information! However, I am not sure if I fully understand the changes you made.
The default tracking parameter in GA is "/q=". That's what Google tracks as organic keyword search. In GA, however, you will find only a few organic keyword searches, like those from Bing or Yahoo. Google itself doesn't deliver the search query anymore.
The GA script in Help & Manual's Webhelp does an explicit call to GA, when someone uses the internal Webhelp search function. The tracking code delivered to GA is "/search?q=keyword".
The parameter "zoom_query" that you refer to, is internally used when the dynamic search page in Webhelp is re-created with the search results. But this change is not tracked directly by GA. Instead, the navigation script sends a modified tracking code directly to GA.
Script helpman_navigation.js, line 101-103:
So, in which way does changing the query parameter in GA improve the statistics? What are you tracking with this change?
Thank you for the information! However, I am not sure if I fully understand the changes you made.
The default tracking parameter in GA is "/q=". That's what Google tracks as organic keyword search. In GA, however, you will find only a few organic keyword searches, like those from Bing or Yahoo. Google itself doesn't deliver the search query anymore.
The GA script in Help & Manual's Webhelp does an explicit call to GA, when someone uses the internal Webhelp search function. The tracking code delivered to GA is "/search?q=keyword".
The parameter "zoom_query" that you refer to, is internally used when the dynamic search page in Webhelp is re-created with the search results. But this change is not tracked directly by GA. Instead, the navigation script sends a modified tracking code directly to GA.
Script helpman_navigation.js, line 101-103:
Code: Select all
case "search":
pageTracker._trackPageview(data); //data = "/search?q=keyword"
break;
Alexander Halser
Senior Software Architect, EC Software GmbH
Senior Software Architect, EC Software GmbH
- cindynotbrady
- Posts: 157
- Joined: Wed Mar 01, 2006 3:49 pm
- Location: Provo, Utah
Re: Google Analytics and Site Search
The only change I made was how to get to the site within GA. The screen shots in the H&M help were outdated. The GA looks differently then when those screen examples were taken, and I couldn't figure out where I was supposed to put the query data. Other than that, the information is identical.
Here is the link to the outdated information:
http://www.helpandmanual.com/help/index ... lytics.htm
Here is the link to the outdated information:
http://www.helpandmanual.com/help/index ... lytics.htm