TOC icons disappeared in browser help

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rowanr
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Joined: Thu Sep 29, 2005 3:48 pm

TOC icons disappeared in browser help

Unread post by rowanr »

The table of contents icons were originally appearing fine when I built my browser based help. I changed the icons to another type, by selecting Change item...Icon...the selecting another icon from the list. When I built my help, the icons weren't displayed so I changed back to the "auto" option. After building, the icons were still not displayed. It looks like generated html hasn't had the image location written in, eg. <img class="icon" src="" border="0" alt="" />

I'm using build 749.

Any ideas?
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Tim Green
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Unread post by Tim Green »

Hi Rowan,

This is strange and also something I've never heard of. The standard icons are hard-wired into the program, so they can't get lost, and you can't edit or damage the code that generates the TOC itself because it's inserted automatically by the <%TABLE_OF_CONTENTS%> variable.

First go back to the Navigation section in Browser-based Help project properties and make absolutely sure that the standard icon setting is really active -- if it isn't stored and your custom icons are no longer available you might get this effect.

Another thing you might do is check your Baggage Files section in Common Properties to make sure you don't have any other files that might be causing conflicts, though this is really unlikely. The standard TOC icons are called cicon1.gif, cicon2.gif and cicon9.gif, and they should be in your export folder. (Note that if your alternative icons are still in your Baggage they will automatically be output to your HTML folder, irrespective of whether or not they are referenced anywhere.)

The only other thing I can suggest here is to produce a small text project illustrating the problem, zip the .HMX file and send it to support for analysis... :?
Regards,
Tim (EC Software Documentation & User Support)

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Rebecca Dodds
Posts: 5
Joined: Wed Mar 26, 2014 9:14 pm

Re: TOC icons disappeared in browser help

Unread post by Rebecca Dodds »

Well, it's not unusual. It's happened to me too. I removed my custom items from the folder where I had them. I removed the search path in the program. The default icons button is definitely checked. I saved the project with a new name, and published to a new location. And...no icons at all!

So, does anyone have any more info about this? I'm completely stuck.

Rebecca
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Tim Green
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Re: TOC icons disappeared in browser help

Unread post by Tim Green »

Hi Rebecca,

Note that if you are publishing with a skin no changes to the HTML templates or settings you make in the project will affect your output because the matching components and settings from the skin file are used instead.

Rather than guessing what might be going on here it would be better to check it directly. Please mail me your project and your .hmskin skin file (if you are using one) at support AT ec-software.com (replace the AT with @) and I'll check it for you. We don't need the graphics initially, just the project itself in single-file .hmxz format. If you're using .hmxp you can save a single-file .hmxz copy with Save As... in the File menu. Choose the "Help Project (single file storage)" format, (.HMXZ in the description text on the right). Then just delete all the unnecessary topics in the project copy before mailing.
Regards,
Tim (EC Software Documentation & User Support)

Private support:
Please do not email or PM me with private support requests -- post to the forum directly.
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