Using H&M we have sought to distribute a Handbook via the ePub format through BookBaby.
However, they have advised the ePub file we have sent is not compatible with Sony eReader so they cannot proceed.
Is there a work around for this?
Kind regards,
Mary
Sony eReader
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Re: Sony eReader
Hi Mary,
We will look into this. However, we need some more information than "not compatible with" because that does not provide anything to work with. Please ask your service provider what exactly the problem or incompatibility is. It is possible that it is something in your setup or settings, which must all be correct for ePub to work properly. You can't just export your existing project as ePub, you must set all the necessary information and ID fields in Configuration > Publishing Options > iBooks / eBooks > iBooks.
It is also important to make sure you are using the current version of Help & Manual, which you can check with Help > About. The current version of HM6 is 6.0.3 Build 2401. You can download the latest installer here (just install on top of your current version to update):
http://www.ec-software.com/downloads.html
Only the current version contains all the important updates for the ePub format.
We will look into this. However, we need some more information than "not compatible with" because that does not provide anything to work with. Please ask your service provider what exactly the problem or incompatibility is. It is possible that it is something in your setup or settings, which must all be correct for ePub to work properly. You can't just export your existing project as ePub, you must set all the necessary information and ID fields in Configuration > Publishing Options > iBooks / eBooks > iBooks.
It is also important to make sure you are using the current version of Help & Manual, which you can check with Help > About. The current version of HM6 is 6.0.3 Build 2401. You can download the latest installer here (just install on top of your current version to update):
http://www.ec-software.com/downloads.html
Only the current version contains all the important updates for the ePub format.
Regards,
Tim (EC Software Documentation & User Support)
Private support:
Please do not email or PM me with private support requests -- post to the forum directly.
Tim (EC Software Documentation & User Support)
Private support:
Please do not email or PM me with private support requests -- post to the forum directly.