Microsoft Edge Browser doesn't work

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Timothy Shea
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Joined: Tue Feb 16, 2016 8:09 am

Microsoft Edge Browser doesn't work

Unread post by Timothy Shea »

Hi,

I have a web help generated using Help & Manual. It includes MP4 files. This works well in all the browsers I have tested except Edge browser. It will not play the MP4 files. I just get a blank image.

Any ideas welcome.

Thanks in advance.

Tim
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Tim Green
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Re: Microsoft Edge Browser doesn't work

Unread post by Tim Green »

Hi Tim,

This is happening because Help & Manual 6 was out of development long before Edge even existed. If you want to target Edge with this old version of HM you will need to embed the video manually using the <video> tag, which will now work on all current browsers.

To do this you use the HTML Code Object tool in Write > Insert Object. The basic code you need to insert looks like this

Code: Select all

<video width="640" height="480" controls autoplay>
  <source src="yourvideo.mp4" type="video/mp4">
  Your browser does not support the video tag.
</video>
If you leave out the controls attribute the player controls won't be displayed. If you leave out autoplay the video won't start automatically. See this page on W3Schools for full details:

http://www.w3schools.com/tags/tag_video.asp

Important: Since this is manual the video file won't be included in your output folder automatically. You will need to upload it to your website manually, or include it in your Baggage section if your project format is the uncompressed HMXP format. (Don't add video to the Baggage of HMXZ projects, that will bloat the project file.)
Regards,
Tim (EC Software Documentation & User Support)

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Please do not email or PM me with private support requests -- post to the forum directly.
Timothy Shea
Posts: 2
Joined: Tue Feb 16, 2016 8:09 am

Re: Microsoft Edge Browser doesn't work

Unread post by Timothy Shea »

Hi Tim,

Very many thanks. It works! Would H&M 7 work okay with Edge?

Regards,
Tim
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Tim Green
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Posts: 23157
Joined: Mon Jun 24, 2002 9:11 am
Location: Bruehl, Germany
Contact:

Re: Microsoft Edge Browser doesn't work

Unread post by Tim Green »

Timothy Shea wrote:Very many thanks. It works! Would H&M 7 work okay with Edge?
Yes, of course... 8)
Regards,
Tim (EC Software Documentation & User Support)

Private support:
Please do not email or PM me with private support requests -- post to the forum directly.
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