Hey Tim,
I have customised one of the Word templates and i am now trying to publish. H&M crashes on 'Preparing temporary files'. Do you know what could be wrong?
H&M crashes on Word publish
Moderators: Alexander Halser, Tim Green
H&M crashes on Word publish
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Re: H&M crashes on Word publish
I now tried to publish using a default template and that worked. Is there some sort of variable that is mandatory and that i maybe have deleted?
- Tim Green
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Re: H&M crashes on Word publish
Please start with one of the standard templates when creating a new one. Before you start, study the documentation here:dvc wrote:I now tried to publish using a default template and that worked. Is there some sort of variable that is mandatory and that i maybe have deleted?
http://www.helpandmanual.com/help/index ... t_docx.htm
Regards,
Tim (EC Software Documentation & User Support)
Private support:
Please do not email or PM me with private support requests -- post to the forum directly.
Tim (EC Software Documentation & User Support)
Private support:
Please do not email or PM me with private support requests -- post to the forum directly.
Re: H&M crashes on Word publish
I read the documentation and i started with the Word-Template-Simple-A4.docx template. I checked all the variables and everything seems to be in order. I use Word 2007. I cannot include the customised template.
- Tim Green
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- Posts: 23181
- Joined: Mon Jun 24, 2002 9:11 am
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Re: H&M crashes on Word publish
Hi DVC,
It definitely shouldn't be hanging or crashing even if the template is wrong somehow. If you continue to have problems please mail us a copy of your template file and a sample project illustrating the project at support AT ec-software.com (replace the AT with @) and we will check it for you.
It definitely shouldn't be hanging or crashing even if the template is wrong somehow. If you continue to have problems please mail us a copy of your template file and a sample project illustrating the project at support AT ec-software.com (replace the AT with @) and we will check it for you.
Regards,
Tim (EC Software Documentation & User Support)
Private support:
Please do not email or PM me with private support requests -- post to the forum directly.
Tim (EC Software Documentation & User Support)
Private support:
Please do not email or PM me with private support requests -- post to the forum directly.