Error creating my first project

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gfarolini
Posts: 1
Joined: Mon Aug 24, 2015 7:35 pm

Error creating my first project

Unread post by gfarolini »

I have recently installed the HM v7 and when I create my first project I'm getting this error:
"No mapping for the Unicode character exists in the target multibyte code page..."
I'm very frustrated because I wanted evaluate this product.

Should I reinstall it?

Thanks
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Tim Green
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Posts: 23155
Joined: Mon Jun 24, 2002 9:11 am
Location: Bruehl, Germany
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Re: Error creating my first project

Unread post by Tim Green »

Hi "G",

You probably have an older installation. Help & Manual 7 has already been updated a couple of times since it was released to correct some initial bugs, one of which was a problem with Windows accounts if the user name contained accented or special characters. If you download the current updated installer here and install on top of your current copy to update that should fix the problem:

http://www.helpandmanual.com/downloads.html?upd

If you continue to have problems please mail me a sample project showing the problem at support AT ec-software.com (replace the AT with @) and we will check it for you right away.
Regards,
Tim (EC Software Documentation & User Support)

Private support:
Please do not email or PM me with private support requests -- post to the forum directly.
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