Problems with keyword index in Webhelp

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bruno.stivicevic
Posts: 134
Joined: Thu Sep 13, 2007 7:50 am
Location: Milan

Problems with keyword index in Webhelp

Unread post by bruno.stivicevic »

Hi,

still having problems with keyword searching in H&M 7.05 and Premium Pack.

What happens is that, when searching for keywords, the Web help behaves differently than the CHM, in other words, searching for the keyword "printing", it finds the first occurrence in the second level keywords. When I continue to click the Search keywords button, after few screens with the keywords highlighted, the algorithm that brings the found keywords in the view fails, and the displayed list doesn't contain keywords.

This puts at stake the usefulness of the Webhelp, and it's quite urgent.

I think the best would be that you see what happens. Please contact me privately so I can give you the URL and the credentials to access the Web site, or I can arrange a remote access session in Skype or GotoMeeting.

Thanks and regards
Bruno
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Tim Green
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Re: Problems with keyword index in Webhelp

Unread post by Tim Green »

Hi Bruno,

Please contact support directly, via support AT ec-software.com (replace the AT with @).
Regards,
Tim (EC Software Documentation & User Support)

Private support:
Please do not email or PM me with private support requests -- post to the forum directly.
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bruno.stivicevic
Posts: 134
Joined: Thu Sep 13, 2007 7:50 am
Location: Milan

Re: Problems with keyword index in Webhelp

Unread post by bruno.stivicevic »

thanks for your prompt reply, I've sent the mail to support.

Regards
Bruno
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