"Was this useful?"

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cindynotbrady
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"Was this useful?"

Unread post by cindynotbrady »

Hi,

We've had a programmer ask if we could implement some type of "Was this information useful?" box at the end of each help topic, along with a field that allows the user to quickly send a message about what could be improved. Does Help&Manual support that? I'm guessing we could write one ourselves.

Do any other users take advantage of that feature? I know Microsoft uses it all the time, but my guess is that people don't really respond much with those requests.
wasthisinforuseful.png
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julio
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Re: "Was this useful?"

Unread post by julio »

We developed a custom feedback form, and it is added to topics by selecting a custom template (Configuration - HTML Page Templates) that contains a special tag named HMINCLUDE (<HMINCLUDE:feedback_enu.html>). This Tag loads an HTML file located on project's baggage folder. Of course there is a server-side page that receives this information and stores it on a database. The next figure shows how this form is displayed to our customers.
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cindynotbrady
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Re: "Was this useful?"

Unread post by cindynotbrady »

Wow! That's really cool! Thanks!
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cindynotbrady
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Re: "Was this useful?"

Unread post by cindynotbrady »

Julio, where do you put that special tag, in the header? Maybe right here:
headtopic.png
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julio
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Re: "Was this useful?"

Unread post by julio »

cindynotbrady wrote:Julio, where do you put that special tag, in the header? Maybe right here:
No, it is placed right after the topic text, as you can see on the next figure. This is an HTML file containing only code for the <FORM> tag, but there is also a JavaScript file referenced on the <HEAD> tag and loaded via baggage, which contains some code to handle that 'word counter' at the bottom of the comments text edit and a few other situations, such as preventing a user from sending a feedback without selecting an answer.
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