Could Not Insert New Folder

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Could Not Insert New Folder

Unread postby Leah Guren » Sun Nov 12, 2017 10:32 am

Trying to follow the instructions in the Help to add a folder to the Project Files for topics that won't appear in the toc. Got the message: "Could not insert new folder! Please check if you have permission to insert a folder here."

Ideas?
Leah Guren
 
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Joined: Mon Nov 06, 2017 3:17 pm

Re: Could Not Insert New Folder

Unread postby Tim Green » Mon Nov 13, 2017 8:44 am

Hi Leah,

If you want to add a new folder to Topic Files you have to select the Topics section or a folder below it. You can't add a folder directly on the Topic Files level. However, the Add Folder should also be grayed out at that level so the problem is probably another one: The message would then mean that your Windows account doesn't have full write permissions in the folder where your project is stored. When you are using the uncompressed HMXP format, adding a folder to the Topics section physically creates a folder inside the project folder, so your account must have permissions to be able to do that.
Regards,
Tim (EC Software Documentation & User Support)

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Re: Could Not Insert New Folder

Unread postby Leah Guren » Wed Nov 15, 2017 10:09 am

They have me set up as Admin on this PC, so I don't think it is a Windows privileges issue. But I figured it out; I was trying to create a folder when I needed to add a file. Reread the instructions. I should never try to work before I've had 2 cups of coffee. :?

Thanks!
Leah Guren
 
Posts: 2
Joined: Mon Nov 06, 2017 3:17 pm


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