Page referrers in PDF output are blank

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Page referrers in PDF output are blank

Unread postby Mark Wilsdorf » Sat Feb 10, 2018 6:04 pm

Using H&M 7.3.2 bld 4260...

My PDF output has page referrer graphics everywhere they should be, but they are all blank. (Using the Large Print Icon referrer style.)

Am I missing a setting?
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Re: Page referrers in PDF output are blank

Unread postby Tim Green » Sun Feb 11, 2018 12:30 pm

The current version is 7.3.4 Build 4380. Please update:

https://www.helpandmanual.com/downloads.html?upd

It's best to not post questions before checking whether you are on the current version. 8)
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Re: Page referrers in PDF output are blank

Unread postby Mark Wilsdorf » Tue Feb 13, 2018 1:16 pm

OK Tim, so I updated to 7.3.4. That didn't fix the problem and I also got the "Cannot embed font" problem.

Researching that here, I updated to 7.3.5. That fixed "Cannot embed font" but had not effect on the blank page referrers.

I've been working on a book for 6 months that will go to printing within the next two weeks, and it relies heavily on the page referers... see the attachment :shock:
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Mark Wilsdorf
 
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Re: Page referrers in PDF output are blank

Unread postby Tim Green » Tue Feb 13, 2018 2:26 pm

Hi Mark,

Please send a small demo project and your .mnl PDF template to support AT ec-software.com (replace the AT with @) and we'll check it for you. Please send a single-file .hmxz project. To do this select Save As.. in the File menu and choose the first option for Help Project (single file storage). This packs everything into a single compressed file. After that you can remove any topics not needed for the demo and send just the .hmxz file.

No need to send graphics for this. Just the .hmxz project file and the .mnl template file are all we need.
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Re: Page referrers in PDF output are blank

Unread postby Mark Wilsdorf » Tue Feb 13, 2018 3:30 pm

Will do.

I wanted to point out that the page numbers are present, just in locations offset from the page referrer graphic...

Mark Wilsdorf
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Re: Page referrers in PDF output are blank

Unread postby Tim Green » Tue Feb 13, 2018 6:13 pm

Hi Mark,

Yes, we can reproduce this. We're looking into it. :)
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