V2 Webskin - email feedback - can it work in browsered mail?

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V2 Webskin - email feedback - can it work in browsered mail?

Unread postby Dave Gehman » Wed Feb 21, 2018 5:42 pm

Using a V2 WebHelp skin (WebHelp_SlateGrey) - opting to show the email feedback button.

This works fine with a non-browser email client.

However, many of our users have gone with Gmail and are viewing their mail in their browser -- not in a client.

Is there any way to get a feedback button that will work both with an email client, which I gather is the standard HTML mailto: keyword, AND with a browser-ed email?
Dave Gehman
 
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Re: V2 Webskin - email feedback - can it work in browsered m

Unread postby Tim Green » Thu Feb 22, 2018 9:32 am

This is up to the user. They have to set their browser to be the default client for mailto links:

https://blog.hubspot.com/marketing/set- ... -client-ht
Regards,
Tim (EC Software Documentation & User Support)

Private support:
Please do not email or PM me with private support requests -- post to the forum directly.
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Re: V2 Webskin - email feedback - can it work in browsered m

Unread postby Dave Gehman » Thu Feb 22, 2018 1:12 pm

Very nice. Thank you (and the guy who put together those instructions).
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