Admittedly this is a weird one.
Using HM 7.3.4 and I think Premium Pack 2.72.
In our software we include an option for offline/local access to help files because some of our users are behind firewalls and don't have access to the same files we host on the web. If their default browser is Safari, we have noticed that when the index.html file loads, it will repeatedly refresh the browser window.
Have you guys encountered anything like this before?
Thanks!
Safari browser loads help and will repeatedly refresh itself
Moderators: Alexander Halser, Tim Green
- Tim Green
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Re: Safari browser loads help and will repeatedly refresh it
Hi Mike,
No, but if you are using Help+Manual 7 you should be on Premium Pack 3. The skins in the version 2.x package are not fully compatible with the HTML generated by HM7. If you continue to have problems with the current version mail me a demo project and your skin at support AT ec-software.com (replace the AT with @) and I'll check it for you.Have you guys encountered anything like this before?
Regards,
Tim (EC Software Documentation & User Support)
Private support:
Please do not email or PM me with private support requests -- post to the forum directly.
Tim (EC Software Documentation & User Support)
Private support:
Please do not email or PM me with private support requests -- post to the forum directly.
Re: Safari browser loads help and will repeatedly refresh it
Thank you Tim. Sent an email this morning with some demo files.
- Tim Green
- Site Admin
- Posts: 23187
- Joined: Mon Jun 24, 2002 9:11 am
- Location: Bruehl, Germany
- Contact:
Re: Safari browser loads help and will repeatedly refresh it
Update: Thanks for the files. The issue is related to opening the WebHelp without a web server, which does not work any more. Like most other current browsers, Safari blocks communication between the iFrames needed to display multiple pages in a single page in WebHelp (TOC, index, search and topic) when they are not on a web server. Everything works fine once it is accessed on a server.
Regards,
Tim (EC Software Documentation & User Support)
Private support:
Please do not email or PM me with private support requests -- post to the forum directly.
Tim (EC Software Documentation & User Support)
Private support:
Please do not email or PM me with private support requests -- post to the forum directly.