Unsolved Conflicts

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Unsolved Conflicts

Unread postby Suzette Leeming » Fri Nov 23, 2018 8:51 pm

I have successfully published my help file, but when I try to Save the file and close it, I get an error message:

"There are unsolved conflicts in TOC in project (file location and name)"! The project has not been saved yet.

I resolved any Compiler Messages that appeared (hyperlink related) so there aren't any outstanding issues. What else should I be checking?
Suzette Leeming
 
Posts: 81
Joined: Tue Apr 12, 2005 2:44 pm
Location: Ontario Canada

Re: Unsolved Conflicts

Unread postby Tim Green » Sat Nov 24, 2018 9:56 am

Hi Suzette,

This is an unusual message. Is your project a local working copy under version control? If that is the case the message could be coming from the version control system, informing you that you need to resolve a conflict in the TOC between "mine" (your local copy) and "theirs" (the master copy on the server).

However, it is more likely that you are doing local, multi-user editing with other users on your local network. In this case the message means that at least two users have not saved for quite a while and then both made changes to the TOC that are not compatible with each other.

Before do anything else, select Save As... in the File menu and save a backup in a separate, empty folder. This should go smoothly, and will ensure that you don't lose any of your current changes.
Regards,
Tim (EC Software Documentation & User Support)

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Tim Green
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Re: Unsolved Conflicts

Unread postby Tim Green » Sat Nov 24, 2018 12:28 pm

PS: Note that if you are doing local multi-user editing and this message appears you should also get the conflict resolution dialog that will let you decide which versions of the conflicted entries to keep when you save.
Regards,
Tim (EC Software Documentation & User Support)

Private support:
Please do not email or PM me with private support requests -- post to the forum directly.
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Re: Unsolved Conflicts

Unread postby Suzette Leeming » Tue Nov 27, 2018 7:54 pm

It is a multi-user editing, but all changes had been saved. I saved it under a new location/name, then opened it and saved it under the original project name and all was fine.

Very weird though and thanks for your response.
Suzette Leeming
 
Posts: 81
Joined: Tue Apr 12, 2005 2:44 pm
Location: Ontario Canada


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