Link to Excel file from CHM on Internal Website

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Link to Excel file from CHM on Internal Website

Unread postby cindynotbrady » Tue Jan 15, 2019 8:40 pm

I have a weird problem. We have some Excel files on a Sharepoint site. I have used an Internet link to link to those Excel files in my help project. Then I compile my help to CHM.

To me, it works great. But some of our Windows 10 users click the link to the Excel files and get nothing. No message, just nothing.

I know that happens with a file link if the Excel file is not in the same folder as the CHM, but I've never experienced that with an Internet link to a Sharepoint site. Could this be something HelpAndManual could fix, or is this caused by the user's Internet Options?

Thanks for any help you can give me.
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Re: Link to Excel file from CHM on Internal Website

Unread postby Tim Green » Wed Jan 16, 2019 7:24 am

Hi Cindy,

Sympathies to you for having to work with Sharepoint. There are a couple of possibilities here. The users' computers or group policies may have restrictions on opening some file types, even from Internet links. Alternatively, it may not actually be an Internet link, or may not be being treated as an Internet link -- Sharepoint is a bizarro world unto itself and different from a normal web server. That is something that your Sharepoint administrator would have to know, provided they have insight into the byzantine depths of the Sharepoint configuration... :?
Regards,
Tim (EC Software Documentation & User Support)

Private support:
Please do not email or PM me with private support requests -- post to the forum directly.
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Re: Link to Excel file from CHM on Internal Website

Unread postby cindynotbrady » Sat Jan 19, 2019 5:54 pm

Ha, ha, ha! So true! Sharepoint...I get you. Thanks so much!
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