Dave Gehman wrote:but then, in our experience in Chrome, on using the back arrow to return, the viewer returns to the top of the original page containing the link, not to the specific location of the original link. If the viewer clicked the link after scrolling well down the page, the viewer had to once again scroll well down to where the viewer left off reading the original page.
Hi Dave,
This question has been bugging me so much, because it is definitely NOT my experience, that I have spent some time setting up a dummy H&M project to test it.
The answer is that there is a problem in the skin you are using (I tested the
Premium Pack 3.46 / V2 WebHelp+Ewriter Skins / WebHelp SlateGrey skin).
Using that skin, the browser Back button seems to work ok between pages, but NOT for anchors on the same page. After jumping to an anchor on the same page, using the browser Back button jumps to a previous page, not to the link location on the same page from which you jumped. This applies to both Firefox and Chrome (I didn't test any others). Over to Tim on that, see:
https://helpman.it-authoring.com/viewto ... 074#p65074I don't know which other skins it applies to, if any, it would take too long to test them all (edit -- see below).
However, it all works correctly if you don't use a skin.
Here is a native H&M project without a skin, created from scratch using all the defaults in a new empty project (H&M 7.4.1.4615).
I created 2 pages with several anchors and links to the same page and across the pages. Make your browser window narrow to create a long page, so you can better see the destination of the jumps. After clicking a link, use the
BROWSER BACK BUTTON, and you will see that it jumps back to the clicked link every time, on the same page or the other page. Don't change pages in the TOC, because that will always go to the top of the page. Don't use the Next/Previous topic links because that does the same. Use the
BROWSER BACK BUTTON. You will probably need to tell this to your users 3 times. Here is the project:
http://85a.uk/HTML/Go slowly when testing it and make notes, otherwise you will get in a muddle, like I did.
(The actual content is just some dummy text.)
___________________
Edit -- a bit more testing.
The same problem applies to the V3 responsive skins, and also to some of the non-Premium skins (e.g. the Two-Frames Classic Skins).
But not to all of them -- for example, the Back button is working fine on same-page anchors in this non-Premium skin:
Webhelp, iFrames Responsive, White-Grey, see:
http://85a.uk/skin/HTML/and probably the other colours in the same range.
cheers,
Martin.