Script error: Unable to get property 'remove' of undefined..

Please post all questions and comments regarding Help & Manual 7 here.

Moderators: Alexander Halser, Tim Green

Script error: Unable to get property 'remove' of undefined..

Unread postby xtina_kumar » Fri Mar 15, 2019 7:44 am

I embedded a YouTube video into the help file using the Media tool. When I open the chm file and play the video, I am getting a script error, which I have attached to this post. Do you know how I can fix this?
You do not have the required permissions to view the files attached to this post. This may mean that you can't view them at all, or it may just mean that you need to log into the forum to view them.
xtina_kumar
 
Posts: 3
Joined: Wed Feb 27, 2019 6:45 am

Re: Script error: Unable to get property 'remove' of undefin

Unread postby Tim Green » Fri Mar 15, 2019 9:20 am

Hi Christina,

This error is associated with using an out-of-date skin that does not have the necessary settings for current video embedding requirements. First make sure you are running the current version of Help+Manual (7.4.2 Build 4650). Then get a fresh copy of the skin from \Templates\HTML Skins\ in the Help+Manual program directory and you should find that it works correctly.
Regards,
Tim (EC Software Documentation & User Support)

Private support:
Please do not email or PM me with private support requests -- post to the forum directly.
User avatar
Tim Green
Site Admin
 
Posts: 20673
Joined: Mon Jun 24, 2002 9:11 am
Location: Bruehl, Germany

Re: Script error: Unable to get property 'remove' of undefin

Unread postby xtina_kumar » Sun Mar 17, 2019 11:17 pm

I am using Version 7.3.5 Build 4434. And my skins are coming from \Templates\HTML Skins\ in the Help+Manual program directory. What do I do now?
xtina_kumar
 
Posts: 3
Joined: Wed Feb 27, 2019 6:45 am

Re: Script error: Unable to get property 'remove' of undefin

Unread postby Tim Green » Mon Mar 18, 2019 11:25 am

xtina_kumar wrote:I am using Version 7.3.5 Build 4434. And my skins are coming from \Templates\HTML Skins\ in the Help+Manual program directory. What do I do now?

Download the updater here and run it:

https://www.helpandmanual.com/downloads.html?upd

Just install on top of your current copy to update. This won't change any settings etc. Make sure that you select the option to install all sample files etc. Then get a fresh copy of the skin from the templates folder and re-publish with that.

If you continue to have problems after that send a small demo project showing the problem to support AT ec-software.com (replace the AT with @) and we will check it for you.
Regards,
Tim (EC Software Documentation & User Support)

Private support:
Please do not email or PM me with private support requests -- post to the forum directly.
User avatar
Tim Green
Site Admin
 
Posts: 20673
Joined: Mon Jun 24, 2002 9:11 am
Location: Bruehl, Germany

Re: Script error: Unable to get property 'remove' of undefin

Unread postby xtina_kumar » Tue Mar 19, 2019 2:59 am

It worked. Thanks for your help!
xtina_kumar
 
Posts: 3
Joined: Wed Feb 27, 2019 6:45 am


Return to Help & Manual 7 Forum

Who is online

Users browsing this forum: No registered users and 3 guests

cron