Script error: Unable to get property 'remove' of undefined..

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xtina_kumar
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Script error: Unable to get property 'remove' of undefined..

Unread post by xtina_kumar » Fri Mar 15, 2019 7:44 am

I embedded a YouTube video into the help file using the Media tool. When I open the chm file and play the video, I am getting a script error, which I have attached to this post. Do you know how I can fix this?
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Tim Green
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Re: Script error: Unable to get property 'remove' of undefin

Unread post by Tim Green » Fri Mar 15, 2019 9:20 am

Hi Christina,

This error is associated with using an out-of-date skin that does not have the necessary settings for current video embedding requirements. First make sure you are running the current version of Help+Manual (7.4.2 Build 4650). Then get a fresh copy of the skin from \Templates\HTML Skins\ in the Help+Manual program directory and you should find that it works correctly.
Regards,
Tim (EC Software Documentation & User Support)

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xtina_kumar
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Re: Script error: Unable to get property 'remove' of undefin

Unread post by xtina_kumar » Sun Mar 17, 2019 11:17 pm

I am using Version 7.3.5 Build 4434. And my skins are coming from \Templates\HTML Skins\ in the Help+Manual program directory. What do I do now?

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Tim Green
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Re: Script error: Unable to get property 'remove' of undefin

Unread post by Tim Green » Mon Mar 18, 2019 11:25 am

xtina_kumar wrote:I am using Version 7.3.5 Build 4434. And my skins are coming from \Templates\HTML Skins\ in the Help+Manual program directory. What do I do now?
Download the updater here and run it:

https://www.helpandmanual.com/downloads.html?upd

Just install on top of your current copy to update. This won't change any settings etc. Make sure that you select the option to install all sample files etc. Then get a fresh copy of the skin from the templates folder and re-publish with that.

If you continue to have problems after that send a small demo project showing the problem to support AT ec-software.com (replace the AT with @) and we will check it for you.
Regards,
Tim (EC Software Documentation & User Support)

Private support:
Please do not email or PM me with private support requests -- post to the forum directly.

xtina_kumar
Posts: 3
Joined: Wed Feb 27, 2019 6:45 am

Re: Script error: Unable to get property 'remove' of undefin

Unread post by xtina_kumar » Tue Mar 19, 2019 2:59 am

It worked. Thanks for your help!

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