I cannot find short words using search in a Chinese WebHelp (.html). If a search term is 2 Chinese characters, the result is "The following words are in the skip word list".
Version: 7.5.0.4692
Settings:
Skip words with less than 1 characters
Support for Single Case ON
Accent Insensitive ON or OFF
Similar problem was discussed in the version 6 forum, at https://helpman.it-authoring.com/viewto ... 30&t=12371,
but that solution was just to use the correct settings, above.
Cannot find short words in search with Chinese WebHelp
Moderators: Alexander Halser, Tim Green
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- Tim Green
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Re: Cannot find short words in search with Chinese WebHelp
Hi Chris,
Your settings are correct here so it must be something else. Just to cover all the bases: Have you checked that the correct flavor of Chinese and font charset are set in your language settings (Config > Common > Language) and that the full support for that flavor is installed on Windows?
If you continue to have problems we need to see a demo project so that we can test it directly. Please save one in single-file .hmxz format and mail it to support AT ec-software.com (replace the AT with @) with a brief description of the steps to reproduce and we'll get onto it right away.
Your settings are correct here so it must be something else. Just to cover all the bases: Have you checked that the correct flavor of Chinese and font charset are set in your language settings (Config > Common > Language) and that the full support for that flavor is installed on Windows?
If you continue to have problems we need to see a demo project so that we can test it directly. Please save one in single-file .hmxz format and mail it to support AT ec-software.com (replace the AT with @) with a brief description of the steps to reproduce and we'll get onto it right away.
Regards,
Tim (EC Software Documentation & User Support)
Private support:
Please do not email or PM me with private support requests -- post to the forum directly.
Tim (EC Software Documentation & User Support)
Private support:
Please do not email or PM me with private support requests -- post to the forum directly.
- Tim Green
- Site Admin
- Posts: 23186
- Joined: Mon Jun 24, 2002 9:11 am
- Location: Bruehl, Germany
- Contact:
Re: Cannot find short words in search with Chinese WebHelp
Chris,
Another possibility I forgot to mention: You need to make your settings in the .hmskin file, NOT in your project. If you're using a skin to generate WebHelp the WebHelp settings in the project are all ignored because they are replaced by the skin version.
Another possibility I forgot to mention: You need to make your settings in the .hmskin file, NOT in your project. If you're using a skin to generate WebHelp the WebHelp settings in the project are all ignored because they are replaced by the skin version.
Regards,
Tim (EC Software Documentation & User Support)
Private support:
Please do not email or PM me with private support requests -- post to the forum directly.
Tim (EC Software Documentation & User Support)
Private support:
Please do not email or PM me with private support requests -- post to the forum directly.
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- Posts: 8
- Joined: Wed May 16, 2018 7:25 pm
Re: Cannot find short words in search with Chinese WebHelp
Duh! That's probably it. My badTim Green wrote:You need to make your settings in the .hmskin file,...
Will verify soon.
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- Joined: Wed May 16, 2018 7:25 pm
Re: Cannot find short words in search with Chinese WebHelp
Verified; works now. Thank you!