Custom Colors

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Kim Human
Posts: 2
Joined: Mon Aug 20, 2018 2:00 pm

Custom Colors

Unread post by Kim Human » Tue Sep 03, 2019 10:08 pm

Hello,
I am still learning how to use Help & Manual and rely heavily on your online user guide, but I have not found an answer to this issue. I created 12 different custom colors and used those colors to update the Styles I'm using in my project. After saving my work, and returning to my project a few days later, all of my custom colors were gone (see attached png). The Styles are still reflecting the colors I assigned, however every time I want to use those colors again, I have to recreate them.

I'm using Help & Manual V 7.3.6 Build 4521. I access Help & Manual via Citrix where it is installed on a virtual Storefront server. My project files are saved on our network. I'm using the Webhelp, iFrame Responsive, Blue.hmskin.

Any help you can provide would be much appreciated.

Thanks,
Kim Human
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Tim Green
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Re: Custom Colors

Unread post by Tim Green » Wed Sep 04, 2019 6:47 am

Hi Kim,

This has nothing to do with Help+Manual, unfortunately. That dialog is the standard Windows color picker component, and it only has a short-term memory. It only "remembers" custom colors you set during the current session. If you return to it later you get a clean slate. :?
Regards,
Tim (EC Software Documentation & User Support)

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Simon_Dismore
Posts: 148
Joined: Thu Jul 13, 2017 2:57 pm

Re: Custom Colors

Unread post by Simon_Dismore » Wed Sep 04, 2019 9:33 am

Tim Green wrote:This has nothing to do with Help+Manual, unfortunately. That dialog is the standard Windows color picker component, and it only has a short-term memory. It only "remembers" custom colors you set during the current session. If you return to it later you get a clean slate. :?
Actually, that 'short term memory' is an array allocated by H+M, initially full of zeroes, hence black. If the user has defined colors for styles, H+M could pre-populate the array with them before displaying the dialog box for the first time in a session (per Win32 API docs).

Kim Human
Posts: 2
Joined: Mon Aug 20, 2018 2:00 pm

Re: Custom Colors

Unread post by Kim Human » Wed Sep 04, 2019 5:47 pm

Thanks for the quick response. I'm checking with our IT department on link you mentioned.

Simon_Dismore
Posts: 148
Joined: Thu Jul 13, 2017 2:57 pm

Re: Custom Colors

Unread post by Simon_Dismore » Wed Sep 04, 2019 7:06 pm

Kim Human wrote:Thanks for the quick response. I'm checking with our IT department on link you mentioned.
Sorry, that's not something you can do from your side. I should have said: this is a feature the H+M developers could add, if they wish.

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