Using the # character in WebHelp search

[VincentBevort]

Hi,

We have a dedicated language that uses the # character frequently.
Searching these commands in Word and PDf is no issue.
The WebHelp however, cannot find this character.

When searching I enter "#always".
The response displays the search string "always" and include the result for this.

Code: Select all

<TARIFFPACKAGE name="Topup" tariffPackageId="1">
   <ticket ticketType="Normal" ticketId="1"/>
   <tariff>
      PACKAGE "Topup";
      INTERVAL "Credit” : priority 0;
      timepredicate=#always;
      tariffrate = linear 1 per 2;
   </tariff>
</TARIFFPACKAGE>

Is there a way the escape the # character so that we can search for it?

[Tim Green]

Hi Vincent,

There is a trick you can use to achieve this. Add the # character to the list of word-joining characters in your skin configuration, in Configuration > Publishing Options > WebHelp > Full-Text Search.

[VincentBevort]

Have to come back to this topic.

I want to be able to use the characters < > and / in webhelp.

I tried to use the same workaround as you described above but cannot get results
I do have text like <cwt> and <EVENT> formatted as code in my manuals.
searching for <cwt does not give any results. search for cwt does even in code examples.

The / (slash) character disappears like described earlier.

As we use XML for our configurations we want to be able to search the manuals for this

Do you have any solution?

[Tim Green]

Hi Vincent,

I want to be able to use the characters < > and / in webhelp.

The first two aren't possible because they can't be represented directly in HTML. If those characters were inserted in normal text they would make the page display incorrectly, because the the browser would have to interpret everything that came between them as tags.They are represented by the entities &lt; and &gt;, which can't be searched for. You can search for the / character by entering it as a word-joining character, but I really don't recommend that.