Hi,
We have 3 server licenses and some users do not close the application thus leaving the licenses locked for other users. Is there a way to drop the active users from within the H&M application?
Thank you
Erich
Drop users
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Re: Drop users
Hi Erich,
Please contact support AT ec-software.com (replace the AT with @) for the admin management tool for floating licenses. Note that there are a couple of restrictions on the administrator releasing active licenses: In normal mode the administrator can only release a license when at least two hours have passed since the user started Help+Manual. If the user has pinned the license for offline use, the administrator can only release the license after at least 8 days have passed.
Please contact support AT ec-software.com (replace the AT with @) for the admin management tool for floating licenses. Note that there are a couple of restrictions on the administrator releasing active licenses: In normal mode the administrator can only release a license when at least two hours have passed since the user started Help+Manual. If the user has pinned the license for offline use, the administrator can only release the license after at least 8 days have passed.
Regards,
Tim (EC Software Documentation & User Support)
Private support:
Please do not email or PM me with private support requests -- post to the forum directly.
Tim (EC Software Documentation & User Support)
Private support:
Please do not email or PM me with private support requests -- post to the forum directly.