Problem with Youtube link

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mbgg
Posts: 131
Joined: Sun Oct 22, 2006 3:42 pm

Problem with Youtube link

Unread post by mbgg »

Hi -
I am using Version 7.5.1. Build 4713.
I want to insert a new Youtube link in my project:
  • if I insert it in a normal topic (under "Table of Contents" in the Project Explorer) then publish to a chm file, the video runs properly.
  • if I then copy the link to a topic that appears only under "Project files"-> "Topic files"- > "Topics" , I get the following error message when I click on the icon:
error1.jpg
I can't see any other difference between the two inserts.
:cry:
Michael
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Michael

Version 7.5.4 - Build 4760
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Tim Green
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Re: Problem with Youtube link

Unread post by Tim Green »

Hi Michael,
I am using Version 7.5.1. Build 4713.
The current build is 7.5.4 Build 4760. Please get the installer here and update as soon as you can:

https://www.helpandmanual.com/downloads.html#oldver

I just checked this and this shouldn't make any difference so long as the page templates for both topics are the same and up to date. Try publishing with a different skin. Use one of the standard CHM skins that you have not edited at all and see if that works.
Regards,
Tim (EC Software Documentation & User Support)

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mbgg
Posts: 131
Joined: Sun Oct 22, 2006 3:42 pm

Re: Problem with Youtube link

Unread post by mbgg »

Thank you.
I downloaded the latest version - no improvement
I then reloaded the same skin from the program folder (the current one was in one of my project folders): "CHM skin, dark blue header, feature images..." : no improvement.

The topic is hidden and can only be viewed by clicking on an option in the program. Is there a better way to create a hidden topic ?

Michael
Michael

Version 7.5.4 - Build 4760
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Tim Green
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Re: Problem with Youtube link

Unread post by Tim Green »

This must have something to do with your specific project. I've tested this with hidden topics opening in the main CHM window and also in a secondary window and it works without problems everywhere. Please send a small demo project to support AT ec-software.com (replace the AT with @) and we'll check it for you:
  • DON'T include CHM files. Your mail will be blocked by the mail server if you do.
  • Send only a single-file HMXZ project. If your project is uncompressed HMXP use Save As... in the File menu to create a single-file version and then send the .hmxz file.
Regards,
Tim (EC Software Documentation & User Support)

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Please do not email or PM me with private support requests -- post to the forum directly.
mbgg
Posts: 131
Joined: Sun Oct 22, 2006 3:42 pm

Re: Problem with Youtube link

Unread post by mbgg »

Thank you.
I solved the problem!! The "Topic class" of the hidden topic was "Popup"; I changed it to "Default" and now the video plays. :lol:
Michael
Michael

Version 7.5.4 - Build 4760
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Tim Green
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Re: Problem with Youtube link

Unread post by Tim Green »

mbgg wrote: Thu May 14, 2020 9:49 amI solved the problem!! The "Topic class" of the hidden topic was "Popup"; I changed it to "Default" and now the video plays. :lol:
Yes, that could do it, depending on your popup and HTML page template settings.
Regards,
Tim (EC Software Documentation & User Support)

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Please do not email or PM me with private support requests -- post to the forum directly.
EdwinBonilla
Posts: 3
Joined: Thu May 21, 2020 1:11 am

Re: Problem with Youtube link

Unread post by EdwinBonilla »

I had a similar situation, but the Topic class part had not been found in the configuration. But now I have it very clear
all is possible!
Visit https://de.savefrom.net/9-how-to-download-facebook-video.html
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