Hello-
When attempt to Search Statistics Reports, I receive the Statistics Log Error "Failed to open statistics log file".
- 2019 was the last time I was able to run this report, and no service names have changed within our company. I'm the only one that's currently publishing in my company.
- We have verified that the security to the folder is set to "everyone".
- The paths have been verified in Zoom and Help & Manual.
- I've worked with Lisa Ferjo and Mary Weiler, our EY partners, and we are still unable to resolve.
- I'm using version 7.1 of Zoom and Version 7.3.5 Build 4434 Help & Manual.
Our project goes live Labor Day and will need statistics reports at that point- hoping someone has some suggestions for me on this error.
Thanks in advance- Tim Chapin
Statistic Log File Error - Zoom Search Engine
Moderators: Alexander Halser, Tim Green
Statistic Log File Error - Zoom Search Engine
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- Tim Green
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- Posts: 23184
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Re: Statistic Log File Error - Zoom Search Engine
This isn't an EC Software product, it's the full version of Zoom. You need to contact Zoom support for this.
Regards,
Tim (EC Software Documentation & User Support)
Private support:
Please do not email or PM me with private support requests -- post to the forum directly.
Tim (EC Software Documentation & User Support)
Private support:
Please do not email or PM me with private support requests -- post to the forum directly.