Why maintain an online version of PP webhelp?

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Simon Dismore
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Location: London, UK

Why maintain an online version of PP webhelp?

Unread post by Simon Dismore »

in the [url=https://helpman.it-authoring.com/viewtopic.php?f=34&t=14193#p58471]Non-Responsive V3 skins? topic[/url] Tim Green wrote:http://www.it-authoring.com/info/pp3help/index.html was just a quick demo I put online for someone on the forum who asked for it. It's not really official and I don't think I'm going to maintain it. The official help [for the Premium Pack] is the CHM included with Help & Manual.
Sorry Tim, it wasn't clear that link was intended to be temporary. Of course it's entirely up to you whether to maintain it. I can see support and competition arguments in favour:

Support: When helping someone in one of the Help forums, it's faster if I can link back to core documentation online rather than try to explain how to find something documented in a CHM, or (arguably worse) try to create my own back-of-an-envelope explanation that doesn't relate to the official help.

Competition: Having publicly-hosted Webhelp for the Premium Pack – maybe native platform help too – allows authors to get up to speed with "best practice" quickly. Reusable demonstrations help your customers raise their game without having to create/publish anything. Demonstrated capability improves the risk:benefit ratio in a procurement decision. If you care to exploit them, a variety of publicly hosted demonstrations might be a marketing advantage for you and Alex.
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Tim Green
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Re: Why maintain an online version of PP webhelp?

Unread post by Tim Green »

Hi Simon,

Yes, I'm, going to get around to updating it. 8)
Regards,
Tim (EC Software Documentation & User Support)

Private support:
Please do not email or PM me with private support requests -- post to the forum directly.
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