Hi!
I'm using PP 3.15 Responsive Flat White Skin and for some reasons any picture links (links that are an image, not a text) do nothing when used on my iPad.
They work fine on Desktop. Here's the site: helpdesk.orchestraltools.com
The orange icons do not work on mobile.
Is there a setting I can change?
best
Tobias
Responsive Skins Picture Link do not work on Mobile
Moderators: Alexander Halser, Tim Green
-
- Posts: 202
- Joined: Mon Dec 28, 2015 7:32 pm
- Tim Green
- Site Admin
- Posts: 23189
- Joined: Mon Jun 24, 2002 9:11 am
- Location: Bruehl, Germany
- Contact:
Re: Responsive Skins Picture Link do not work on Mobile
Hi Tobias,
I just tested this on your site and it is working okay on an iPhone but not on an iPad, which is a little strange. I'll look into this and get back to you.
I just tested this on your site and it is working okay on an iPhone but not on an iPad, which is a little strange. I'll look into this and get back to you.
Regards,
Tim (EC Software Documentation & User Support)
Private support:
Please do not email or PM me with private support requests -- post to the forum directly.
Tim (EC Software Documentation & User Support)
Private support:
Please do not email or PM me with private support requests -- post to the forum directly.
- Tim Green
- Site Admin
- Posts: 23189
- Joined: Mon Jun 24, 2002 9:11 am
- Location: Bruehl, Germany
- Contact:
Re: Responsive Skins Picture Link do not work on Mobile
Hi Tobias,
This appears to be an event propagation bug in the current version of Safari on the iPad. I've created a workaround that doesn't slow down response to the links. You just need to replace the version of the main hm_webhelp.js JavaScript file with this version. You don't need to republish your help for this; just upload the updated version to the \js folder on your server and clear the browser cache before testing. Of course, you also need to add the updated version to the baggage section of your skin for future publishing operations.
This appears to be an event propagation bug in the current version of Safari on the iPad. I've created a workaround that doesn't slow down response to the links. You just need to replace the version of the main hm_webhelp.js JavaScript file with this version. You don't need to republish your help for this; just upload the updated version to the \js folder on your server and clear the browser cache before testing. Of course, you also need to add the updated version to the baggage section of your skin for future publishing operations.
Regards,
Tim (EC Software Documentation & User Support)
Private support:
Please do not email or PM me with private support requests -- post to the forum directly.
Tim (EC Software Documentation & User Support)
Private support:
Please do not email or PM me with private support requests -- post to the forum directly.
-
- Posts: 202
- Joined: Mon Dec 28, 2015 7:32 pm
Re: Responsive Skins Picture Link do not work on Mobile
Hi Tim,
thanks a lot! I'll try it tomorrow morning when I am back at the office.
cheers
Tobias
thanks a lot! I'll try it tomorrow morning when I am back at the office.
cheers
Tobias