Responsive Skins Picture Link do not work on Mobile

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Tobias Escher
Posts: 202
Joined: Mon Dec 28, 2015 7:32 pm

Responsive Skins Picture Link do not work on Mobile

Unread post by Tobias Escher »

Hi!

I'm using PP 3.15 Responsive Flat White Skin and for some reasons any picture links (links that are an image, not a text) do nothing when used on my iPad.
They work fine on Desktop. Here's the site: helpdesk.orchestraltools.com
The orange icons do not work on mobile.
Is there a setting I can change?

best

Tobias
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Tim Green
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Re: Responsive Skins Picture Link do not work on Mobile

Unread post by Tim Green »

Hi Tobias,

I just tested this on your site and it is working okay on an iPhone but not on an iPad, which is a little strange. I'll look into this and get back to you. :-)
Regards,
Tim (EC Software Documentation & User Support)

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Tim Green
Site Admin
Posts: 23156
Joined: Mon Jun 24, 2002 9:11 am
Location: Bruehl, Germany
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Re: Responsive Skins Picture Link do not work on Mobile

Unread post by Tim Green »

Hi Tobias,

This appears to be an event propagation bug in the current version of Safari on the iPad. I've created a workaround that doesn't slow down response to the links. You just need to replace the version of the main hm_webhelp.js JavaScript file with this version. You don't need to republish your help for this; just upload the updated version to the \js folder on your server and clear the browser cache before testing. Of course, you also need to add the updated version to the baggage section of your skin for future publishing operations.
Regards,
Tim (EC Software Documentation & User Support)

Private support:
Please do not email or PM me with private support requests -- post to the forum directly.
Tobias Escher
Posts: 202
Joined: Mon Dec 28, 2015 7:32 pm

Re: Responsive Skins Picture Link do not work on Mobile

Unread post by Tobias Escher »

Hi Tim,
thanks a lot! I'll try it tomorrow morning when I am back at the office.

cheers

Tobias
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