New - Help with logo

This forum is for discussions on the Help & Manual Premium Pack and the Premium Pack Toolbox configuration utility introduced with Premium Pack 3

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matthew658
Posts: 1
Joined: Thu Jan 18, 2018 9:59 am

New - Help with logo

Unread post by matthew658 »

Hi there,

Very new to the H&M world! Also not the most technical of people.

I have been trying to insert my companies logos through the premium pack toolbox. These logos are .png and have transparent backgrounds. However everything I export the backgrounds come through black... Can someone please help me with this?

https://www.screencast.com/t/10GFh3oE6yU

Regards,
Matthew
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Tim Green
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Joined: Mon Jun 24, 2002 9:11 am
Location: Bruehl, Germany
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Re: New - Help with logo

Unread post by Tim Green »

Hi Matthew,

The background in a transparent PNG can only change to black if you're processing it in a graphics program and saving it without the transparency. Using it in the skin doesn't change anything; it only inserts the graphic. Did you edit the logo image before adding it to the skin, for example to change its dimensions?
Regards,
Tim (EC Software Documentation & User Support)

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