Premium Pack Toolbox 3.49 always crashes

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mehrwerk_gmbh
Posts: 12
Joined: Tue Jan 14, 2020 3:58 pm

Premium Pack Toolbox 3.49 always crashes

Unread post by mehrwerk_gmbh »

Hello,

yesterday I used the Toolbox to customize a Responsive WebHelp Skin from the Premium Pack according to my wishes.

I made a copy as requested and edited it. All of a sudden I couldn't open this copy in the Toolbox because it always crashes when I try to open the skin. All other skins can be opened without problems.

What is the reason for this? I didn't do anything different than the whole time before.

Do I have to edit everything again? :(

Thanks for your help and best regards
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Tim Green
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Posts: 23156
Joined: Mon Jun 24, 2002 9:11 am
Location: Bruehl, Germany
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Re: Premium Pack Toolbox 3.49 always crashes

Unread post by Tim Green »

Hi Mehrwerk,

Sorry for this problem! Please mail a copy of the affected skin to me at support AT ec-software.com (replace the AT with @) and I will check it out immediately. :?
Regards,
Tim (EC Software Documentation & User Support)

Private support:
Please do not email or PM me with private support requests -- post to the forum directly.
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