Importing PowerPoint presentation error

HelpXplain is the exciting new animated infographics and screencast tool that integrates with Help+Manual.

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Importing PowerPoint presentation error

Unread postby Ga Bowen » Fri Jul 05, 2019 3:15 pm

I've tried to import a couple of PowerPoint presentations now and each time I do I get a Sorry, something is wrong here dialog box on endless loop.

https://i.imgur.com/lpXcetK.gifv
Ga Bowen
 
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Re: Importing PowerPoint presentation error

Unread postby Tim Green » Fri Jul 05, 2019 3:31 pm

Hi Ga,

Unfortunately there is a huge range of possible elements in PP presentations so it's always possible that you might have one that causes a problem. If you mail a sample problem presentation to support AT ec-software.com (replace the AT with @) we'll check it out right away and we can usually fix the import engine to accommodate your special needs quite quickly.

Tip: Sending attachments with emails is getting increasingly problematic. It's usually better to use the excellent free Firefox Send service, which is secure and free and can be used with any browser, not just Firefox:

https://send.firefox.com/

Firefox send is free, anonymous and secure and can be set up to delete the files you are sending as soon as they have been received.
Regards,
Tim (EC Software Documentation & User Support)

Private support:
Please do not email or PM me with private support requests -- post to the forum directly.
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