errors pasting png or duplicating slides with png

HelpXplain is the exciting new animated infographics and screencast tool that integrates with Help+Manual.

Moderators: Alexander Halser, Tim Green

Post Reply
Peter Muckle
Posts: 43
Joined: Fri Oct 18, 2019 9:33 pm

errors pasting png or duplicating slides with png

Unread post by Peter Muckle » Mon Dec 09, 2019 7:21 pm

Hi,

I have been getting errors when pasting pngs or duplicating slides with pngs, it seems to happen once or twice every couple of hours.

Some errors say 'index out of range' and others as attached.
error.PNG
Thanks for any advice

Peter
You do not have the required permissions to view the files attached to this post.

User avatar
Tim Green
Site Admin
Posts: 21493
Joined: Mon Jun 24, 2002 9:11 am
Location: Bruehl, Germany
Contact:

Re: errors pasting png or duplicating slides with png

Unread post by Tim Green » Tue Dec 10, 2019 7:54 am

Hi Peter,

Is that the current version? 1.2.0 Build 1227
Regards,
Tim (EC Software Documentation & User Support)

Private support:
Please do not email or PM me with private support requests -- post to the forum directly.

Peter Muckle
Posts: 43
Joined: Fri Oct 18, 2019 9:33 pm

Re: errors pasting png or duplicating slides with png

Unread post by Peter Muckle » Tue Dec 10, 2019 9:00 am

Hi Tim

Ah, no it isn't... I missed the update.

Thanks I'll try that

Cheers

Peter

Peter Muckle
Posts: 43
Joined: Fri Oct 18, 2019 9:33 pm

Re: errors pasting png or duplicating slides with png

Unread post by Peter Muckle » Tue Dec 10, 2019 1:29 pm

Hi Tim,

I updated but just got an access violation when deleting a slide
accv.PNG
Slide had a png on it

Cheers
Peter
You do not have the required permissions to view the files attached to this post.

Peter Muckle
Posts: 43
Joined: Fri Oct 18, 2019 9:33 pm

Re: errors pasting png or duplicating slides with png

Unread post by Peter Muckle » Tue Dec 10, 2019 1:37 pm

That was in Objects tab

User avatar
Tim Green
Site Admin
Posts: 21493
Joined: Mon Jun 24, 2002 9:11 am
Location: Bruehl, Germany
Contact:

Re: errors pasting png or duplicating slides with png

Unread post by Tim Green » Tue Dec 10, 2019 1:51 pm

Hi Peter,

Thanks for reporting this, I can reproduce it and Alexander will be on it right away. For the time being you can work around it by deleting slides in the Slides list instead of the Objects list. :?
Regards,
Tim (EC Software Documentation & User Support)

Private support:
Please do not email or PM me with private support requests -- post to the forum directly.

Post Reply