Trial Extension

HelpXplain is the exciting new animated infographics and screencast tool that integrates with Help+Manual.

Moderators: Alexander Halser, Tim Green

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kevinotton
Posts: 40
Joined: Fri Jun 26, 2015 3:50 pm

Trial Extension

Unread post by kevinotton »

Tried to use link to request a trial extension, it just opens a browser, no URL, have video but cannot attach it
Kevin
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Tim Green
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Re: Trial Extension

Unread post by Tim Green »

Hi Kevin,

Thanks for reporting this. Please contact me at support AT ec-software.com (replace the AT with @) and I'll help you out.
Regards,
Tim (EC Software Documentation & User Support)

Private support:
Please do not email or PM me with private support requests -- post to the forum directly.
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Tim Green
Site Admin
Posts: 23157
Joined: Mon Jun 24, 2002 9:11 am
Location: Bruehl, Germany
Contact:

Re: Trial Extension

Unread post by Tim Green »

Hi Kevin,

First of all, however, please make sure you're using the current version, which is 1.2.0 Build 1227. If you aren't, run the current installer and try again:

https://www.helpandmanual.com/downloads.html
Regards,
Tim (EC Software Documentation & User Support)

Private support:
Please do not email or PM me with private support requests -- post to the forum directly.
kevinotton
Posts: 40
Joined: Fri Jun 26, 2015 3:50 pm

Re: Trial Extension

Unread post by kevinotton »

FYI - I was using version 1.2.0.1203
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