Un-helpfull error message

HelpXplain is the exciting new animated infographics and screencast tool that integrates with Help+Manual.

Moderators: Alexander Halser, Tim Green

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kevinotton
Posts: 40
Joined: Fri Jun 26, 2015 3:50 pm

Un-helpfull error message

Unread post by kevinotton »

Added an audio file that then plays okay with the button next to load file.

On trying to play the whole slide show I get "Could not create temporary files for viewing". Only happens when I have the one audio track added to one page.

Does it relate to my machine memory, corrupt file or other?

Thanks
Kevin
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Alexander Halser
EC-Software Support
Posts: 4098
Joined: Mon Jun 24, 2002 7:24 pm
Location: Salzburg, Austria
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Re: Un-helpfull error message

Unread post by Alexander Halser »

Hi Kevin,
This can happen if the Xplain contains an MP3 file that the browser is currently playing. In that case, HelpXplain cannot overwrite the MP3 output file. Close the browser window, then try again.
Alexander Halser
Senior Software Architect, EC Software GmbH
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