H+M 8.3.1.
Chrome
Windows 10 64 Pro 10.0.19041 Build 19041
First I've seen this.
WebHelp file compiles ok, but the Chrome preview just contains "Status 404: File not found"
Any alternate way to see what my compiled WebHelp looks like prior to transferring everything to the server?
(Possible contributing circumstance? - I have 2 Chrome windows open, one signed into my company Google email and one signed into my private gmail account. H+M is choosing my private account; it was the last one where I was active in Chrome.
Happened earlier today, so I tried rebooting. Re-compiled our H+M project as WebHelp, same "Status 404" result. Skin is a company-personalized version of Minimalist_Plain_White_WebHelp.hmskin.)
WebHelp local preview says 404
Moderators: Alexander Halser, Tim Green
- Tim Green
- Site Admin
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- Location: Bruehl, Germany
- Contact:
Re: WebHelp local preview says 404
Hi Dave,
Two possible causes: You have assigned "index" as the ID of a topic in your project, or you have set the output file to something other than index.html/index.htm.
Two possible causes: You have assigned "index" as the ID of a topic in your project, or you have set the output file to something other than index.html/index.htm.
Regards,
Tim (EC Software Documentation & User Support)
Private support:
Please do not email or PM me with private support requests -- post to the forum directly.
Tim (EC Software Documentation & User Support)
Private support:
Please do not email or PM me with private support requests -- post to the forum directly.
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- Joined: Sat Sep 23, 2017 9:05 pm
Re: WebHelp local preview says 404
The mystery deepens. The output "Index path (file + file name)" ends in index.html -- but there is no index.html in the published output folder.
In Explorer, I searched that output folder on "index" and see only the following:
zoom.index.js (in the folder with the many .html files output by H+M -- top-level or root of the output files)
hmwebhelp_index_tablet.css (in /css)
hmwebhelp_index_phone.css (in /css)
hmwebhelp_index_desktop.css (in /css)
zoom.index.js is made up of very long lines consisting of
There appears to be no topic named "index."
H+M's Index Tool has a hit for "index," where that word is indexed because "index" is a keyword in one of our software's base library topics, BaseModel... but no other hit in the Index Tool.
Using Project > Find > Find a Topic. with the radio button for "Sort Topics by: Topic ID (alphanumeric). entering "index" in "Select a 'Topic you want to go to:" results in no hits.
In Explorer, I searched that output folder on "index" and see only the following:
zoom.index.js (in the folder with the many .html files output by H+M -- top-level or root of the output files)
hmwebhelp_index_tablet.css (in /css)
hmwebhelp_index_phone.css (in /css)
hmwebhelp_index_desktop.css (in /css)
zoom.index.js is made up of very long lines consisting of
Code: Select all
"[word} followed by many numbers",
H+M's Index Tool has a hit for "index," where that word is indexed because "index" is a keyword in one of our software's base library topics, BaseModel... but no other hit in the Index Tool.
Using Project > Find > Find a Topic. with the radio button for "Sort Topics by: Topic ID (alphanumeric). entering "index" in "Select a 'Topic you want to go to:" results in no hits.
- Tim Green
- Site Admin
- Posts: 23182
- Joined: Mon Jun 24, 2002 9:11 am
- Location: Bruehl, Germany
- Contact:
Re: WebHelp local preview says 404
Hi Dave,
Those other files with "index" in their names are fine, those are standard components. My guess is that you haven't set a default topic in your project, and that your Help+Manual installation is out of date. Select the topic that should be opened first when the WebHelp is opened, right-click and select "Set as default topic" in the context menu.
And update your copy of Help+Manual 8:
https://www.helpandmanual.com/downloads.html?upd
Those other files with "index" in their names are fine, those are standard components. My guess is that you haven't set a default topic in your project, and that your Help+Manual installation is out of date. Select the topic that should be opened first when the WebHelp is opened, right-click and select "Set as default topic" in the context menu.
And update your copy of Help+Manual 8:
https://www.helpandmanual.com/downloads.html?upd
Regards,
Tim (EC Software Documentation & User Support)
Private support:
Please do not email or PM me with private support requests -- post to the forum directly.
Tim (EC Software Documentation & User Support)
Private support:
Please do not email or PM me with private support requests -- post to the forum directly.
-
- Posts: 575
- Joined: Sat Sep 23, 2017 9:05 pm
Re: WebHelp local preview says 404
Setting the default topic solved the issue.
We've had hundreds of successful compiles w/local version up to this point. I have no idea why the 'default topic' setting might have changed.
According to Help > Check for Update, I'm working with the current version.
H+M 8 Version 8.3.2 build 5894
We've had hundreds of successful compiles w/local version up to this point. I have no idea why the 'default topic' setting might have changed.
According to Help > Check for Update, I'm working with the current version.
H+M 8 Version 8.3.2 build 5894