Print User Manual doesn't work in Build 675

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JONeM
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Joined: Thu Aug 01, 2002 12:48 pm

Print User Manual doesn't work in Build 675

Unread post by JONeM »

I downloaded Build 675 to fix the black bitmaps in pdfs but now print user manual no longer works.

After selecting Print User Manual and navigating through the settings dialog, H&M happilly does the rendering and then the Compiler Messages window appears with the message Cannot Print Page 1.

If I try and start printing at a different page (eg page n), the message changes to Cannot Print Page n.

Any ideas?

Cheers,

Jon.
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Alexander Halser
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Unread post by Alexander Halser »

Do you have the same problem with a different printer?
Alexander Halser
Senior Software Architect, EC Software GmbH
JONeM
Posts: 10
Joined: Thu Aug 01, 2002 12:48 pm

Unread post by JONeM »

I've tried with two different printers and the result is exactly the same.

There are no problems printing with anything else. I'll try going back to the previous build I was using and see if that still works.
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Alexander Halser
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Unread post by Alexander Halser »

Could you please tell us more about your system (OS version and printer used)?
I am wondering if anybody else has general printing problems with this beta version.
Alexander Halser
Senior Software Architect, EC Software GmbH
JONeM
Posts: 10
Joined: Thu Aug 01, 2002 12:48 pm

Unread post by JONeM »

OS: Win XP Pro SP1
Printers: HP Business Inkjet 2200, Xerox Work Center Pro 412

Everything else (HTML help and pdf file generation) works fine. I haven't had chance to try going back to the previous version yet. Will hopefully try that this evening.

Cheers,

Jon.
JONeM
Posts: 10
Joined: Thu Aug 01, 2002 12:48 pm

Unread post by JONeM »

Right, just tried with 3.1.0.651 and Print Manual works fine. Went back to 3.1.99.675 and got the same "Could not print page 1" error.

I've also tried with several different projects and tried with both the standard print template and the one I have created. All cause the same error.
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Alexander Halser
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Unread post by Alexander Halser »

I believe we found the problem in the current beta version - if you use the new page referrers, printing does not work. PDF and print preview does. If you disable page referrers, regular printing works as well.
Alexander Halser
Senior Software Architect, EC Software GmbH
JONeM
Posts: 10
Joined: Thu Aug 01, 2002 12:48 pm

Unread post by JONeM »

I haven't used page referrers and it makes no difference whether or not Print links with page referrers is checked in the print dialog.

Do I need to disable page referrers somewhere else?
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