H&M effaced/destroyed/cannot find topic after ID change

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lporrel
Posts: 273
Joined: Tue Feb 28, 2006 5:21 pm
Location: Austin, TX

H&M effaced/destroyed/cannot find topic after ID change

Unread post by lporrel »

H&M effaced/destroyed/cannot find my topic after I tried to change the Topic ID from VaultAdmin_Actions_PrepareMed_Spec to VaultAdmin_Actions_PrepareMedia_Spec. Both names were unique. Judging by the system's behavior, it appears that it lost its pointer.

I have encountered this bug several times, and each time I have had to recreate the page from scratch.

I have tried Tools > Repair and Recover. I also tried generating to see if the HTML page would (magically) be spit out under the original name. No luck.
Leonard Porrello
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Tim Green
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Unread post by Tim Green »

Hi Leonard,

Neither of these topic ID names are exactly 31 characters long, so it seems unlikely that this is directly related to the dreaded 31-character ID problem, see here for details:

http://helpman.it-authoring.com/viewtopic.php?t=4902
http://helpman.it-authoring.com/viewtopic.php?t=6057

However, it is possible that this may have something to do with it if you have other topics whose IDs have exactly the same first 31 characters. Either way, we really need to have a look at the project to check it out. Please pack it in a ZIP or RAR archive (it may get blocked en route otherwise) and mail it to support AT ec-software.com (replace the AT with @). Please don't include any graphics files or other additional files, just the .hmx. :)
Regards,
Tim (EC Software Documentation & User Support)

Private support:
Please do not email or PM me with private support requests -- post to the forum directly.
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