Error in itircl.dll

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Winsteps
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Joined: Wed Aug 29, 2007 7:34 am

Error in itircl.dll

Unread post by Winsteps »

While editing an HM4 file. HM4 suddenly failed.
The editing involved sorting Topics, and renaming them.

Windows XP - 2GB RAM

Messages: Help & Manual 4 has encountered a problem and needs to close.
Error signature:
AppName: helpman.exe AppVer: 4.5.0.1306 ModName: itircl.dll
ModVer: 5.2.3790.2453 Offset: 000091ae
Exception Information
Code: 0xc0000005 Flags: 0x00000000
Record: 0x000000000000000000 Address: 0x000065e591ae
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Tim Green
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Unread post by Tim Green »

Hmm... This is odd on the face of it because itircl.dll is part of the HTML Help runtime components for displaying HTML Help .chm files in Windows, so it really shouldn't have anything to do with H&M directly. I've forwarded the question to the H&M programmers. Offhand I can only imagine that you had the H&M help open and an error occurred in itircl.dll for some reason. This is not so uncommon.

Since you are running XP you can refresh your HTML Help runtime components by downloading this hotfix from Microsoft (there is no similar package for Vista yet):

http://tinyurl.com/2yo6t7
Regards,
Tim (EC Software Documentation & User Support)

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Winsteps
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Unread post by Winsteps »

Thanks, Tim. I was displaying HM4's own Help .chm while editing my .hmx file.
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Winsteps
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Unread post by Winsteps »

H&M4 tends to crash when I perform actions in this sequence:
Edit my .hmx (do some activity)
Click on H&M Help (keep it open) (do some activity)
Edit my .hmx (do some activity)
Compile my .hmx with hhc
Display my .chm (do some activity)
Close my .chm
Close H&M's .chm
H&M4 crashes in itircl.dll
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Tim Green
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Unread post by Tim Green »

Hmm... Try installing H&M on another machine and see if you get the same results. If not it is probably time to reformat your hard drive and do a fresh install of Windows. :?
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Tim (EC Software Documentation & User Support)

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Winsteps
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Unread post by Winsteps »

You are probably right, Tim. The problem did not occur on my lap-top .... I may try reformatting my hard drive. How heavy a sledge-hammer do you recommend?
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Tim Green
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Unread post by Tim Green »

I talked to the programmers about this and before you pick up the sledgehammer they recommend compiling your chm manually to see whether you are getting any meaningful error messages from the hhc compiler.

1: Compile to CHM with Help & Manual and DEselect the "Delete temporary files option in the Compile dialog. This will create a directory called \~tmpchm in your project directory.

2: Open Microsoft HTML Help Workshop (this was installed automatically when you installed the HTML Help compiler).

3: In Workshop, select File - Open and open the *.hhp file in your \~tmpchm directory.

4: Without making any changes select File - Compile and click on the [Compile] button.
Regards,
Tim (EC Software Documentation & User Support)

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Winsteps
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Unread post by Winsteps »

Followed your recipe, Tim. But no error or warning messages, or other unexpected behavior. Back to the drawing-board ....
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