I have just bought HelpXplain and I have H&M 7.5.1
I have created a couple of screen casts and included/compiled them into my help chm file.
On my PC it all works fine
But on my client's PC it fails with attached error message.
Pretty disappointed in this - obviously(?) a permissions issue with the scripting execution in the screen cast?
Makes it all pretty useless for my doing this for my client unless I direct them to a browser loaded version.
Is that my only choice?
Alan
Screencast Script error
Moderators: Alexander Halser, Tim Green
Screencast Script error
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- Tim Green
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Re: Screencast Script error
Hi Alan,
This is unusual., What version of Windows and Internet Explorer is your client's PC running?
This is unusual., What version of Windows and Internet Explorer is your client's PC running?
Regards,
Tim (EC Software Documentation & User Support)
Private support:
Please do not email or PM me with private support requests -- post to the forum directly.
Tim (EC Software Documentation & User Support)
Private support:
Please do not email or PM me with private support requests -- post to the forum directly.
Re: Screencast Script error
OK yes, I've just finished upgrading the DB server I have the database on. from IE 8 to 11 and it now works. I'm hoping that's the issue. But my clients run in Citrix and I'm at the mercy of their permissions and versions.. Should i expect the possibility of the CHM file faulting on the HeplXplain content? Or should I have no problems with current IE version etc.
My client (Government) is notorious for blocking things in the name of security. I was hoping this solution would avoid that radar..
Alan
My client (Government) is notorious for blocking things in the name of security. I was hoping this solution would avoid that radar..
Alan
- Alexander Halser
- EC-Software Support
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Re: Screencast Script error
Hi Alan,
I sent you a private message with an updated loader script. This script is responsible for the error - the Xplain itself will test if it can run and display a fallback message if the browser is not capable.
Generally speaking, Xplains run on MSIE 9 or later (released in 2011) and most desktop browsers of its generation. It is unlikely that people surf the web wich browsers that old, for this would be an extreme security hazard. But in CHM files it is more likely to come across an old system with a really old MSIE 7 or 8. CHM files always use an embedded Internet Explorer for display, so there's no browser choice.
We are going to deliver the updated loader script with the next HelpXplain update. This handles MSIE 7/8 more gracefully.
I sent you a private message with an updated loader script. This script is responsible for the error - the Xplain itself will test if it can run and display a fallback message if the browser is not capable.
Generally speaking, Xplains run on MSIE 9 or later (released in 2011) and most desktop browsers of its generation. It is unlikely that people surf the web wich browsers that old, for this would be an extreme security hazard. But in CHM files it is more likely to come across an old system with a really old MSIE 7 or 8. CHM files always use an embedded Internet Explorer for display, so there's no browser choice.
We are going to deliver the updated loader script with the next HelpXplain update. This handles MSIE 7/8 more gracefully.
Alexander Halser
Senior Software Architect, EC Software GmbH
Senior Software Architect, EC Software GmbH
Re: Screencast Script error
Thanks Alex,
As I said, I got it working without the message that just said "get a decent browser"
I still need to get it confirmed inside Citrix. I was just worried that I would get a permissions issue running scripts etc. But I'll keep my fingers crossed.
Alan
As I said, I got it working without the message that just said "get a decent browser"
I still need to get it confirmed inside Citrix. I was just worried that I would get a permissions issue running scripts etc. But I'll keep my fingers crossed.
Alan