errors pasting png or duplicating slides with png

HelpXplain is the exciting new animated infographics and screencast tool that integrates with Help+Manual.

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Peter Muckle
Posts: 101
Joined: Fri Oct 18, 2019 9:33 pm

errors pasting png or duplicating slides with png

Unread post by Peter Muckle »

Hi,

I have been getting errors when pasting pngs or duplicating slides with pngs, it seems to happen once or twice every couple of hours.

Some errors say 'index out of range' and others as attached.
error.PNG
Thanks for any advice

Peter
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Tim Green
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Re: errors pasting png or duplicating slides with png

Unread post by Tim Green »

Hi Peter,

Is that the current version? 1.2.0 Build 1227
Regards,
Tim (EC Software Documentation & User Support)

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Peter Muckle
Posts: 101
Joined: Fri Oct 18, 2019 9:33 pm

Re: errors pasting png or duplicating slides with png

Unread post by Peter Muckle »

Hi Tim

Ah, no it isn't... I missed the update.

Thanks I'll try that

Cheers

Peter
Peter Muckle
Posts: 101
Joined: Fri Oct 18, 2019 9:33 pm

Re: errors pasting png or duplicating slides with png

Unread post by Peter Muckle »

Hi Tim,

I updated but just got an access violation when deleting a slide
accv.PNG
Slide had a png on it

Cheers
Peter
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Peter Muckle
Posts: 101
Joined: Fri Oct 18, 2019 9:33 pm

Re: errors pasting png or duplicating slides with png

Unread post by Peter Muckle »

That was in Objects tab
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Tim Green
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Re: errors pasting png or duplicating slides with png

Unread post by Tim Green »

Hi Peter,

Thanks for reporting this, I can reproduce it and Alexander will be on it right away. For the time being you can work around it by deleting slides in the Slides list instead of the Objects list. :?
Regards,
Tim (EC Software Documentation & User Support)

Private support:
Please do not email or PM me with private support requests -- post to the forum directly.
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