Chat bot integration?

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Sum1New00
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Joined: Mon Jan 11, 2021 9:52 pm

Chat bot integration?

Unread post by Sum1New00 »

:?: Does H&M integrate with a chat bot such as one created in ServiceNow?
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Tim Green
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Re: Chat bot integration?

Unread post by Tim Green »

Sum1New00 wrote: Mon May 16, 2022 8:59 pm :?: Does H&M integrate with a chat bot such as one created in ServiceNow?
What do you mean by "integrate"? You don't need a chatbot in Help+Manual itself, so I'm guessing you want to integrate it in your documentation. You don't say what documentation format, but I'm guessing it would be WebHelp. There is no specific interface for chatbots in Help+Manual WebHelp, but it is an open format so it should be possible to include them if the interface is not excessively ridiculous.

The other question would be why you would want to inflict chatbots on your users. Are you aware how profoundly most users hate them? 8)
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Sum1New00
Posts: 3
Joined: Mon Jan 11, 2021 9:52 pm

Re: Chat bot integration?

Unread post by Sum1New00 »

Hi Tim,
My company uses ServiceNow knowledgebase which includes a chat feature; they are fully invested in this ServiceNow solution. However, I believe creating an online help could be a better option to meet my goals so I am working to build a business case for Online help. But to "make the sell", I'm convinced I will need to integrate with chat rather than replace it.

#online help vs knowledge base
#chat integration
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Tim Green
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Re: Chat bot integration?

Unread post by Tim Green »

Hi Sum,

To know what is possible we'd need to see the instructions for integrating the chatbot in a regular web pages, which is what WebHelp is, essentially.

PS: Please don't try to add hashtags to postings on the forum. They are not supported here. :)
Regards,
Tim (EC Software Documentation & User Support)

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Sum1New00
Posts: 3
Joined: Mon Jan 11, 2021 9:52 pm

Re: Chat bot integration?

Unread post by Sum1New00 »

Thank you!
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