Licensing Question

Please post all questions on Help+Manual 8 here

Moderators: Alexander Halser, Tim Green

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Ron Lowe
Posts: 1
Joined: Wed Nov 20, 2019 2:18 pm

Licensing Question

Unread post by Ron Lowe »

Hi,

We have 2 floating Licenses for H+M8.
The Maintenance expired a few months ago (11/2022).
We have purchased 2 Maintenance Renewals. These are of the form XXXXXX-YYYYYY-HMFP

I cannot see how to apply these to our floating licenses in the Floating License Manager.
The 'Add New License to Pool' does not accept these codes.

What, please, is the correct method to apply these renewals to our licenses?

Thanks,
Ron
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Tim Green
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Posts: 23214
Joined: Mon Jun 24, 2002 9:11 am
Location: Bruehl, Germany
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Re: Licensing Question

Unread post by Tim Green »

Hi Ron,

Sorry about this -- maintenance extensions aren't supported yet in the manager utility. Instead, just open your own copy of Help+Manual using the same pool and enter the extension codes with the license maintenance dialog in the Help menu. :?
Regards,
Tim (EC Software Documentation & User Support)

Private support:
Please do not email or PM me with private support requests -- post to the forum directly.
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